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If registered users can't access the E-learning platform because they've forgotten their password, they can reset it on the E-Learning platform.
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On the Log in page, enter the user's business email address and select Continue.
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Now select Forgot your password?
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On the Forgot password? page, enter the user’s email address, and click Recover.
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If the user is part of the e-learning training, they will receive an email with a link to reset the e-learning password.
You can also ask users to open the Forgot password? page by going directly to https://elearning.sosafe.de/password.
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On the Forgot password? page, enter the user’s email address, and click Recover.