Welcome to the Magenta Security Awareness Basic Support Hub, powered by SoSafe

The SoSafe Awareness Platform is designed for customers of Deutsche Telekom who purchased the Magenta Security Awareness Basic package via the Telekom Cloud Marketplace (TCMP) to seamlessly onboard and manage cybersecurity awareness trainings for their staff with up to 250 employees.

Once you purchased the neccessary licenses via the Telekom Cloud Marketplace (TCMP), you can begin managing your trainings directly in the SoSafe platform.

🔗 Platform Access

• Admin Portal: Manage users and awareness trainings via

  👉 ‎https://telekom.sosafe.de

• E-Learning Platform (for end users): End users complete their training here

  👉 https://elearning.sosafe.de

📚 Platform Guide

🧑‍💼 Administration & Purchasing

• Magenta Security Awareness: Getting started - activate your SoSafe Platform access

🧩 User Management

• Magenta Security Awareness: How to manage users

🎓 Awareness Trainings

• Magenta Security Awareness: How to set up the awareness training

• Magenta Security Awareness: How to set up e-learning

• Magenta Security Awareness: How to manage e-learning

• Magenta Security Awareness: How to set up phishing simulation

• Magenta Security Awareness: How to manage phishing simulation

• Magenta Security Awareness: Whitelisting guide

📦 Subscription Management

• Magenta Security Awareness: How to Manage Subscription Information & Company Details

📈 Analytics

• Magenta Security Awareness: Training analytics

🛠️ Need More Help?

Commercial support is available via the Telekom Customer Interaction Center (CIC)

📧 support@cloud.telekom.de

Phone: +49 800 330 4444

🛠️ Technical support is available during service hours via:

https://sosafegmbh.atlassian.net/servicedesk/customer/portal/31

The SoSafe Partner Platform uptime and incident status can be checked here.