Phishing Report Button - Troubleshooting

Are you having issues with the Phishing Report Button? This article will help you identify where the issue is and how to fix it.

Identifying the issue

Take a look at the diagram and start at the top left. By answering the questions, you will end up at a certain number. You can find the corresponding instructions in the Solutions list down below.

Solutions

1. Install the Button

   • PRB installation manual for Exchange

   • PRB installation manual for Microsoft 365

2. Phishing Report Button is missing

3. Phishing Report Button is missing | Outlook Web App (OWA)

4. Phishing Report Button is grayed out

5. Phishing Report Button does not load

6. Error not covered by our support pages yet

7. Error codes for Phishing Report Button

8. Contact SoSafe support
   If you’re still having issues, reach out to SoSafe support by following these steps:

   1. Collect answers to theQuestionnaire for issues with the Phishing Report Button

   2. Collect information obtained from the Phishing Report Button Debug analysis

   3. Create a support ticket

Frequently asked questions

• Links in Outlook add-in open in Internet Explorer

• Outlook: shared folder / mailbox compatibility

• The Phishing Report Button is not displayed in mobile browsers

• Phishing Report Button is not deployed to all subgroups