Questionnaire for issues with the Phishing Report Button

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When you still have issues with the Phishing Report Button after going through our support pages, please forward the answers of the following questionnaire to support@sosafe.de

What kind of Microsoft 365 scenario do you use? 

• Pure Microsoft 365

• Office Microsoft with additional on-premise services (e.g. AD Sync, Exchange On-Premise)

• Exchange 2019/2016

Does the button work for some users or none? 

Are there commonalities of the affected users, e.g.  

• Location

• Network segment

• Exchange server (Microsoft 365 type mailbox or On-Premise) 

• (Local) security policies

• AD groups 

What is the system configuration of the affected users: 

• Operating system version

  1. Example: Windows 10 – Version 1903

  2. Which version of the Windows operating system am I using?

• Outlook version

  1. Example: Outlook 365 – Version 16.0.14430.20234

  2. Which Outlook version do I have?

• Exchange version

  1. Example: Exchange 2019

Does the button work in Outlook Web Access? 

Does the button work in the local desktop client of Outlook? 

If an error occurs …

• What is the error message?

• Where does the error occur? See Troubleshooting guide

Which kind of deployment method did you use?

Installation via …

• Exchange Admin Center

• Microsoft 365 Admin Center

• Local client