Please follow these steps:
For Microsoft 365
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Log in to your Admin Center and click on "Admin".
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Click "View All" in the left sidebar and select "Services and Add-Ins" under the "Settings".
Select the SoSafe Phishing Reporting add-in. -
Under "Who has access", click "Edit".
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Make sure that "Everyone" is selected.
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If you would like to roll out the addin to specific groups only, verify that you have also assigned the subgroups to the add-in.
For Exchange 2016
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Log in to your Exchange Admin Center and go to the "Organization" menu. Then open the "Add-Ins" tab.
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Check the values of the SoSafe Phishing-Reporting add-In in the "Provided for" column.
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If you need to edit the distribution groups for the add-in, please check thePRB installation manual for Exchange.