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Error codes for Phishing Report Button

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The Phishing Report Button displays different codes in case of an error to indicate the technical cause. The following list provides an overview of the different codes and their meaning: 

 

Phishing Report Button error codes:

Code

Description

Possible solutions / Root Causes

1

Cannot retrieve License

  • File / URL deployment

    • Make sure you received the correct Manifest XML / URL from SoSafe

  • AppSource

    • Your account is not connected to an Azure AD tenant

2

The SoSafe Phishing-Reporting is not activated for your organization.

Make sure you have an active SoSafe license.

3

Settings could not be retrieved from the SoSafe API.

Make sure the client can access all required SoSafe resources:

  • https://reporter.sosafe.de

  • https://api.sosafe.de

  • https://reporting.sosafe.de

4

Exchange access token could not be retrieved.

This token is necessary for accessing the user's mailbox.

Make sure the client has access to the required Microsoft Exchange Services:

  • EWS or REST API is not activated on the Exchange server

  • Outlook cannot determine the URL of the Exchange server

  • Expired Exchange certificates

  • onPremise Exchange (EWS) has no internet access

5

This item type is not supported. Only email messages are supported.

Check if you are trying to report something other than an email:
e.g. Calendar entry or SMTP Non Delivery Notification ("bounce message")

6

Loading email failed.

  • Make sure the client has access to the required Microsoft Exchange Services:

    • GraphAPI, EWS or REST API is not activated on the Exchange server

    • Outlook cannot determine the URL of the Exchange server

    • Expired Exchange certificates

  • Make sure the following URLs are accessible bidirectional

    • https://api.sosafe.de/  

    • https://appsforoffice.microsoft.com/  

    • https://ajax.aspnetcdn.com/

    • https://reporter.sosafe.de/

  • REST API (Drepcated): Make sure your Outlook client supports the REST API. See Phishing Report Button compatibility matrix

7

Reporting to SoSafe services failed.

Make sure the client can access all required SoSafe resources:

  • https://reporter.sosafe.de

  • https://api.sosafe.de

  • https://reporting.sosafe.de

8

Reporting to SoSafe services failed.

Make sure the client can access all required SoSafe resources:

  • https://reporter.sosafe.de

  • https://api.sosafe.de

  • https://reporting.sosafe.de

9

Reporting to SoSafe services failed.

Make sure the client can access all required SoSafe resources:

  • https://reporter.sosafe.de

  • https://api.sosafe.de

  • https://reporting.sosafe.de

10

Sending the email failed.

11

Deleting / Moving email failed.

  • Permissions are missing

  • The target folder is not available

12

Deleting / Moving email failed.

  • Permissions are missing

  • The target folder is not available