Error codes for Phishing Report Button
The Phishing Report Button displays different codes in case of an error to indicate the technical cause. The following list provides an overview of the different codes and their meaning:
Phishing Report Button error codes:
Code | Description | Possible solutions |
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1 | Cannot retrieve License |
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2 | The SoSafe Phishing-Reporting is not activated for your organization. | Make sure you have an active SoSafe license. |
3 | Settings could not be retrieved from the SoSafe API. | Make sure the client can access all required SoSafe resources: |
4 | Exchange access token could not be retrieved. | This token is necessary for accessing the user's mailbox. Make sure the client has access to the required Microsoft Exchange Services:
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5 | This item type is not supported. Only email messages are supported. | Check if you are trying to report something other than an email: |
6 | Loading email failed. |
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7 | Reporting to SoSafe services failed. | Make sure the client can access all required SoSafe resources: |
8 | Reporting to SoSafe services failed. | Make sure the client can access all required SoSafe resources: |
9 | Reporting to SoSafe services failed. | Make sure the client can access all required SoSafe resources: |
10 | Sending the email failed. |
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11 | Deleting / Moving email failed. |
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12 | Deleting / Moving email failed. |
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