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User Documentation

Welcome to SoSafe! If you need help with our e-learning platform, the Phishing Report Button or have questions regarding our simulated phishing emails, you’ve come to the right place.

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How to register for the e-learning platform

Welcome to SoSafe! We’re excited to see you join! There are 3 ways to register. If you’ve received an invitation email or a code, see If you received an invi...

Login and registration errors / Can't log in

Various circumstances can lead to errors when logging in or registering. We have collected instructions for the most common reasons below. In some rare circu...

I have forgotten my e-learning password

To reset your password for the e-learning platform, go to the password reset page and enter your email address. Note: It is possible that your organization u...


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