Login and registration errors

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Various circumstances can lead to errors when logging in or registering. We have collected instructions for the most common reasons below. In some rare circumstances, it is also possible that our systems are malfunctioning. Check https://status.sosafe.de/ if this article hasn’t been able to help you out or reach out to our support team.

Login Errors

Your account has not been activated yet

After registration, you need to activate your account. Once you finish the registration, you should receive an activation mail. Please follow the instructions in that mail to activate the account. If you cannot find the mail in your inbox, please review your SPAM and/or Junk folder.

To resend the activation mail, follow the steps described in this article.

E-Learning not activated

If you get the below error message, it means that the E-Learning has been stopped/paused on purpose or has ended.

Please contact the responsible person in your company or your IT helpdesk for further details.

Incorrect email or password

Make sure that you are using the correct email address and password. If you use the wrong email address or password, you will receive the error below. If you have forgotten your password or would like to reset it for security reasons, follow the instructions here:

I have forgotten my e-learning password

IIf the “Login” button is grayed out, it means that the used email address is not a valid email address. In the example below, the top-level domain is missing. Another error could be a missing @ sign.

Please enter a valid email address.

Make sure you’re registered

If you attempt to log in before completing your registration, you may encounter issues. If you haven't registered yet, please follow the relevant instructions below:

How to register for the e-learning platform

How to register for the e-learning platform using Single Sign-on (SSO)

Registration Errors

This email address is not part of the list of allowed addresses for this company.

This error means that the user has not been added to the E-Learning campaign yet. The User Management for the E-Learning is under customer control.

Please contact the responsible person in your company or your IT Helpdesk to get added to the E-Learning.

Or:

“Next” button is grayed out

If the “Next” button is grayed out, it means that the used email address is not a valid email address. In the example below, the top-level domain is missing. Another error could be a missing @ sign.