You must first have successfully completed all mandatory modules before you can download your personal certificate.
If an error when trying to download the file, please take the following steps:
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Log out of the SoSafe learning platform (button at the upper right corner)
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Follow these instructions to empty your browser cache: How to empty your web browser's cache
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Log in to the SoSafe learning platform: https://elearning.sosafe.de/
If you still receive an error message afterwards, please send a short description (e.g., a screenshot) to: support@sosafe.de