👋 Welcome to the Magenta Security Awareness Basic Support Hub, powered by SoSafe

The SoSafe Awareness Platform is designed for customers of Deutsche Telekom who purchased the Magenta Security Awareness Basic package via the Telekom Cloud Marketplace (TCMP) to seamlessly onboard and manage cybersecurity awareness trainings for their staff with up to 250 employees.

Once you purchased the neccessary licenses via the Telekom Cloud Marketplace (TCMP), you can begin managing your trainings directly in the SoSafe platform.

🔗 Platform Access

• Admin Portal: Manage users and awareness trainings via

  👉 ‎https://app.sosafe.de

• E-Learning Platform (for end users): End users complete their training here

  👉 https://elearning.sosafe.de

📚 Platform Guide

🧑‍💼 Administration & Purchasing

• Getting Started: Purchase flow via the TCMP

• How to access the SoSafe Platform and start the configuration

• Your Telekom support for commercial questions

🧩 User Management

• Magenta Security - How to Manage Users

🎓 Awareness Trainings

• How to Set Up E-Learning Training

• How to Manage E-Learning Training

• How to Set Up Phishing Simulation

• How to Manage Phishing Simulation Training

• SoSafe Platform Whitelisting Guide

📦 Subscription Management

• How to add additional users

• How to check your subscription

📈 Analytics

• Awareness Training Analytics

🛠️ Need More Help?

Commercial support is available via the Telekom Customer Interaction Center (CIC)

📧 cic@telekom.de

Technical support is available during service hours via email:

📧 support@sosafe.de

The SoSafe Partner Platform uptime and incident status can be checked here.