Help and FAQs

Login issues & registration

• How to register for the e-learning platform
• How to register for the e-learning platform using Single Sign-on (SSO)
• Login and registration errors
• I have forgotten my e-learning password
• I can't find my activation email
• How long is an account locked when an incorrect password is entered too frequently?
• View all 7 articles

Phishing Simulation help

• Phishing Simulation
• Trusted Clicks - Removing bot clicks from Analytics

Phishing Report Button help

• Where can I find the Phishing Report Button?
• Phishing Report Button user manual
• Phishing Report Button Debug analysis

PRB troubleshooting

• Phishing Report Button troubleshooting
• Hiding the Microsoft Defender Report button
• Links in Outlook add-in open in Internet Explorer
• Phishing Report Button is grayed out
• Phishing Report Button is not deployed to all subgroups
• View all 11 articles

E-Learning help

• E-Learning - General information / FAQ
• My progress and/or content are not up to date
• I can't download the certificate
• How to open the browser console and collect debug information
• How to empty your web browser's cache

Troubleshooting Whitelisting

• Enable images in emails (Outlook Trust Center)
• Setting up Spoof Intelligence to let simulated phishing emails through (Microsoft Defender)
• Using the Sender Policy Framework (SPF) to prevent accidental spoofing detection
• Reloading images for certain senders (Microsoft 365)
• IP Permission List, Transport Rules (Microsoft 365)
• Exchange Online Protection
• View all 7 articles

Troubleshooting user data

• User management: Troubleshooting
• Microsoft Entra ID: attributes “UPN” and “mail” differ from each other
• Microsoft Entra ID: How to map "preferredLanguage" attribute through another attribute

Sofie help

• Sofie General Information / FAQ
• What are Sofie’s Instant Alerts?
• What is Sofie’s Level Zero Support?