Phishing Report Button troubleshooting – SoSafe Support

Common issues

If you’re still having issues, reach out to SoSafe support at support@sosafe.de

In order to help you the best we can, we recommend giving us as much detail as possible:

Helpful information to include in your support request

What does the PRB debug analysis say?
What kind of Microsoft 365 scenario do you use?
- Pure Microsoft 365?
- Office Microsoft with additional on-premise services (e.g. AD Sync, Exchange On-Premise)?
- Exchange 2019/2016?
- Google?
Does the button work for some users or none?
Are there commonalities of the affected users?
- Location?
- Network segment?
- Exchange server (Microsoft 365 type mailbox or On-Premise)?
- (Local) security policies?
- AD groups ?
What is the system configuration of the affected users?
- Operating system version
  - Example: Windows 10 – Version 1903 - Which version of the Windows operating system am I using?
  - Outlook version
    - Example: Outlook 365 – Version 16.0.14430.20234 - Which Outlook version do I have?
  - Exchange version
    - Example: Exchange 2019
Does the button work in Outlook Web Access?
Does the button work in the local desktop client of Outlook?
What is the error message?
Where does the error occur?
Which kind of deployment method did you use?
How was the Phishing Report Button installed?
- Exchange Admin Center?
- Microsoft 365 Admin Center?
- Local client?