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Phishing Report Button missing in Outlook v.1.2023.411.200 and OWA

Updated

With the recent update to Outlook version 1.2023.411.200 and Outlook Web Access (OWA), it’s been observed that the SoSafe Phishing Report Button Add-in is sometimes not displayed on the ribbon bar as it was previously.
 

Currently, the recommended solution is manual addition of the SoSafe Phishing-Reporting Add-in to the ‘Message surface’. To make it visible, users must pin the SoSafe Phishing Report Button Add-in to the Message surface.

Here’s a step-by-step guide on how to do this. The steps are the same for both the Outlook desktop client as well as OWA.

New Outlook v.1.2023.411.200 (and higher) and OWA

In the new Outlook version and even the new OWA version you will find the Phishing Report Button behind the Apps Icon in the mail preview.

Apps Icon in the mail:

Outlook mail reading pane toolbar with the Apps icon marked in a green box next to the Reply, Reply all, and Forward icons, where the Phishing Report Button is now found in the new Outlook and OWA.

Phishing Report Button:

Outlook Apps search popup showing results for the search term Sosa, with the SoSafe Phishing-Reporting app icon and label listed, ready to be opened to display the Phishing Report Button.

OWA (none standard version)

1. Access Settings: 

Click on the settings icon, usually located in the top right corner of the Outlook interface.

Outlook top toolbar with the Settings gear icon highlighted in a green box, positioned next to the Teams call, chat, and notification bell icons in Outlook Web Access.

2. Navigate to Mail settings:

Within the settings menu, go to ‘Mail’. From there, select ‘Customize actions’.

Outlook Settings dialog on the Mail section with Customize actions selected, showing the Quick actions list above the Message surface list, which includes the SoSafe Phishing-Reporting option alongside Reply, Forward, Report junk, and Report phishing.

3. Proceed to Message surface:

In ‘Customized actions’, you’ll find a section labeled ‘Message surface’.

Message surface section of Outlook's Customize actions settings, listing available actions and add-ins with checkboxes, including SoSafe Phishing-Reporting already checked alongside Reply, Reply all, and Forward.

 4. Enable the SoSafe Phishing-Reporting Add-on:

Locate the ‘SoSafe Phishing-Reporting’ option in the list. Check the box beside it to enable the Add-in on the message surface.

The same Message surface list in Outlook's Customize actions settings, with the SoSafe Phishing-Reporting checkbox still checked before selecting Save.

5. Save changes.

After completing these steps, the SoSafe Phishing Report Button should be visible on the ‘Message surface’ in Outlook. If it’s still missing, consider restarting Outlook or investigate if there’s other configurations that might be preventing the Add-in from displaying.

Outlook message reading pane preview with the SoSafe Phishing-Reporting icon now visible in the action row alongside the Reply, Reply all, and Forward icons, confirming the Phishing Report Button is enabled.

If issues persist, or if you need further assistance, please contact Microsoft directly.

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