Skip to main content

Phishing Report Button user manual

Updated

The Phishing Report Button (PRB) is a so-called add-in for Microsoft Outlook and allows you to report emails you think might be malicious. Doing so is important to help protect your organization against cyber attacks.

Where can I find the Phishing Report Button?

On your Windows PC or Mac, the Phishing Report Button can be found in the Outlook toolbar. To find the button on mobile devices or in the Outlook Web App (OWA), select the name of your device down below.

Outlook toolbar on a laptop screen, with the Phishing Report Button marked above it by a circled shield and flag icon, next to the Compose, Delete, Archive, and Refresh options.

 

 

iPhone

On iPhone, select the … icon to open the menu that has the Phishing Report Button.

Illustration of an iPhone email list with the Phishing Report Button icon, a shield with a red flag, highlighted. A line points to the same icon in the expanded menu next to Report Email, above Reply, Forward, Delete, and Cancel.

 

 

Android

On Android, select the ⋮ icon to open the menu that has the Phishing Report Button.

Illustration of an Android email list with the Phishing Report Button icon, a shield with a red flag, highlighted. A line connects it to the same icon in the expanded card labelled Report Email, next to three other app icons.

 

 

Outlook Web App (OWA)

In the Outlook Web App, you must first select the Apps icon to open the menu that has the Phishing Report Button.

Two-panel screenshot of Outlook Web App. The left panel highlights the Apps grid icon in an open email, and the right panel highlights the SoSafe Phishing Reporting entry in the Apps sidebar, above the Compose, Delete, Archive, and Refresh toolbar.

 

 

How do I use the Phishing Report Button?

It is possible that the reporting process looks slightly different for you. This is because your organization may have customized the Phishing Report Button.
  1. To start the email reporting process, select the Phishing Report Button (see above). A new dialog will open.
     
  2. Select Report email to proceed.
     
  3. In this step, you can explore certain details about the email. These include the email’s sender, links, content and attachments. You can use this information to make a better reporting decision. Select Continue to proceed.
     
  4. If your organization has enabled this option, you will be asked to provide a reason for reporting this email. Choose whatever option(s) you think fit best. In some cases, you can also add a custom message. Select Send to report the email.
     
  5. Great job! What you’re seeing now depends on whether you reported a simulated phishing email sent by SoSafe or an external email.
     
    1. If you reported a simulated phishing email, we’ll let you know immediately. There was no danger to your organization and you did exactly what you were supposed to do.
       
    2. If you reported an external email, that email will be forwarded to your organization’s helpdesk or security team. They will take a look at it and determine whether something needs to be done or not.

Report email dialog reading Do you want to report this email as phishing, with an envelope illustration and a Help link, above the Report email and Close buttons.

Reporting reasons screen listing six checkboxes: suspicious attachments, suspicious links, unusual request, unknown sender, wrong language, and odd design, with Send and Back buttons below.

 

Links tab of the email details view, with icons for sender, links, content, and attachments along the top, and two highlighted content blocks shown below.

Confirmation screen reading Thanks, with a shield and checkmark icon and a Feedback tag, above the Delete and close and Open E-learning buttons.

Related articles