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Instant Alerts

Updated

Sofie Instant Alerts help you to quickly inform the entire company about relevant attacks, vulnerabilities, or other urgent cyber security news. The Alerts are created in the SoSafe Manager and sent via the MS Teams bot Sofie, so that the employees will receive the alert as a direct message. Learn in this article how to create engaging alerts your employees. Find the feature in the SoSafe Manager at Sofie / Instant Alerts.

How to create Instant Alerts

You have the option to either create Alerts manually or use generative AI to create Alerts automatically.

Creating Alerts manually

You can watch this short interactive presentation or check out the written guide below.

  1. Choose an engaging headline

  2. Add the message

    1. Salutation

    2. Description: What has happened?

    3. Call-to-Action: Finish with a clear action - What does the employee need to do? 

  3. Add an image to accompany your message (optional)

  4. Select Send alert to make sure it arrives immediately or unselect Send immediately to schedule it for a certain point in time. If you do not want to commit to it yet, you can also select Save draft.

Instant Alerts creation screen in the SoSafe Manager, with a Content area for the Headline, an Add cover image button, and a Message editor, next to a Translations panel offering German and French alongside the English base language. Save as draft, Schedule, and Send now buttons sit at the bottom.

Example Sofie alert as it would appear in Microsoft Teams, with the bold headline This is my Sofie alert headline and body text explaining that the message can inform the organization about urgent security topics from within Teams.

Use Case

How Instant Alerts help

Your company is targeted by a general or spear phishing campaign

Security leaders can instantly alert the whole company

If you are facing vulnerabilities or experiencing downtime, you need to inform others about it.

Instantly alert the whole company or specific user groups* about dangerous vulnerabilities or expected downtime information.

*sending alerts to specific user groups will be available with full access

Your next audit is coming up

Use Instant Alerts to easily remind your staff on important policies or processes before the next audit. 

Create Alerts with generative AI

You can watch this short interactive presentation or check out the written guide below.

Use case

How Instant Alerts help

You want to inform the company about a new attack method that for example is targeting your industry or company size

Keep awareness high and quickly react to new attack scenarios using Instant Alerts for micro-enablement

Example:

  1. Select Create new alert

  2. Select Generate alert with AI

  3. Paste the link you want the AI to summarize

  4. Select Generate

  5. Optionally: Finetune and edit the auto-generated Alert to your needs. (Recommended)

  6. Optionally: Upload an image to make the Alert more appealing for end-users. (Recommended)

Generate alert from link dialog in Instant Alerts, with a news article URL entered in the Enter Link field and Sofie explaining that AI will draft a headline and message from it, above Cancel and Generate from link buttons.
Same Generate alert from link screen after generating, with the AI-drafted headline Pay2Key Ransomware Linked to Iranian State-backed Hackers and a matching message body ready to review and edit before sending.

How to send alerts in different languages

Where to find Alerts: Drafts & Scheduled and sent

Scroll down to find an overview of your drafts as well as all Scheduled and sent alerts.

Instant Alerts overview with Sent, Scheduled, and Drafts tabs, the Sent tab selected, and an empty state noting no alerts have been sent yet.

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