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Knowledge base
Frequently Asked Questions of our Users
General information
8
What does this IT security training cover and who conducts it?
Status information of each of our products and services
Which personal data will be processed?
Does the training disrupt my work?
I have a question concerning one of the topics from the SoSafe e-learning or learning pages. Who can I turn to?
See all 8 articles
E-Learning Platform
9
I have forgotten my E-Learning password
First Login/ Registration for the E-Learning platform
My results or the content displayed is not up to date
I can't find my activation e-mail
I can't download the certificate
See all 9 articles
SoSafe Manager
0
Phishing-Simulation
6
Are SoSafe's phishing mails dangerous in any way?
I have responded to one of the simulation's phishing mails. Will my response be forwarded to SoSafe?
What happens I have accidently revealed my password information?
What should I do if a mail seems suspicous?
Why is the simulation carried out?
See all 6 articles
Phishing-Reporter-Button
4
What is the Phishing-Report-Button?
Where can I find the Phishing-Reporter-Button?
How do I use the Phishing Alert Button?
The button is grayed out or a message cannot be reported
Whitelisting
Configuration of Mailservers
5
General information
Exchange Online (Office 365)
Exchange on Premise (Exchange Server 2019)
Google G Suite
Whitelisting Envelope Sender Addresses - Exchange Online (Office 365)
Configuration of e-mail clients
1
Outlook image display
Configuration of additional tools
3
Configuring the Office 365 ATP
Exchange Online Protection
Setting up SPF to prevent spoofing
Phishing-Reporter-Button
Phishing-Reporter-Button - general and technical information
6
General information
Phishing-Reporter-Button User Manual
Technical details of the Phishing-Reporter-Button
The Phishing Reporter Button and Microsoft Updates
Using the Reporter Button for Shared Mailboxes
See all 6 articles
Phishing-Reporter-Button installation manuals
2
Installation manual for Office 365
Installation manual for Exchange 2016
Phishing-Reporter-Button Troubleshooting
13
Phishing Reporter Button Troubleshooting Guide
The Reporter Button is not displayed in OWA
Add-in does not load in Outlook
Button is grayed out - e-mail cannot be reported
An Error in the Add-in occurs
See all 13 articles
E-Learning (SoSafe Platform and SCORM Streaming)
Setup of Single Sign On
1
Integration of Single Sign On using SAML
Implementing the Azure AD connection - SCIM
2
Implementing the Azure AD connection - SCIM
General information concerning the SoSafe SCIM connection