SoSafe GmbH

General information 8

• What does this IT security training cover and who conducts it?
• Status information of each of our products and services
• Which personal data will be processed?
• Does the training disrupt my work?
• I have a question concerning a topic of the awareness training or learning page. Who can I turn to?

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E-Learning Platform 11

• I have forgotten my password for the e-learning
• First Login / Registration for the e-learning platform
• First login / registration using Single Sign On (SSO)
• My results or the content displayed is not up to date
• I can't find my activation e-mail

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SoSafe Manager 0

Phishing Simulation 6

• Are SoSafe's phishing mails dangerous in any way?
• I have responded to one of the simulation's phishing mails. Will my response be forwarded to SoSafe?
• What happens I have accidently revealed my password information?
• What should I do if a mail seems suspicous?
• Why is the simulation carried out?

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Phishing Report Button 3

• What is the Phishing Report Button?
• Where can I find the Phishing Report Button?
• How do I use the Phishing Report Button?

Configuration of Mailservers 3

• General information
• (Microsoft 365) Advanced Delivery for third-party phishing simulations
• Google Workspace

Configuration of e-mail clients 3

• General
• Outlook image display
• Reloading images for certain senders (Microsoft 365)

Configuration of additional tools 7

• Microsoft Defender: Configuration of Safe Links
• Exchange Online Protection
• M365 Defender: Configuration of the Spoof Intelligence
• SPF Record: Setting up SPF to prevent spoofing
• Whitelisting in Proofpoint

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Extended Configuration of Microsoft Mailservers 3

• Exchange Online (Microsoft 365)
• Exchange on Premise (Exchange Server 2019)
• Whitelisting Envelope Sender Addresses - Exchange Online (Microsoft 365)

Phishing Report Button: General and technical information 7

• General information
• Phishing Report Button User Manual
• Technical details of the Phishing Report Button
• The Phishing Reporter Button and Microsoft Updates
• Outlook client and server API compatibility of the Phishing Report Button

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Phishing Report Button: Installation manuals 3

• Installation manual for Microsoft 365
• Installation manual for Exchange 2016
• Installation Manual for Google Workspace

Phishing Report Button: Troubleshooting 11

• Phishing Report Button Troubleshooting Guide
• Questionnaire for issues with the Phishing Report Button
• Phishing Report Button is missing
• The Phishing Report Button is greyed out
• Phishing Report Button does not load

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Setup of Single Sign On 2

• Integrate Single Sign-On using OAuth
• Integration of Single Sign On using SAML

Implementing the Azure AD connection - SCIM 2

• SCIM connection: Important information and recommendations
• Implementing the Azure AD connection - SCIM

Setup of SCORM Streaming 2

• Troubleshooting SCORM modules: Display error when using the Internet Explorer for the internal company LMS
• Downloading e-learning modules as SCORM files

User Management 6

• General
• Add and update user data
• Delete user data
• Known errors & how to fix them
• What is the SoSafe ID?

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SoSafe Starter Package 6

• General information about the SoSafe Awareness Platform
• How do I register to the SoSafe Awareness Platform?
• How do I add users?
• No e-learning invitations were sent/ I would like to send the e-learning invitations again.
• How long will user data be stored?

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Cyber Security Platform by ZURICH 6

• General information about the Cyber Security Platform
• How do I register to the SoSafe Awareness Platform?
• How do I add users?
• No e-learning invitations were sent / I would like to send the e-learning invitations again.
• How long will user data be stored?

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SoSafe Awareness Platform Bayern 6

• General information about the SoSafe Awareness Platform
• How do I register to the SoSafe Awareness Platform?
• How do I add users?
• No e-learning invitations were sent / I would like to send the e-learning invitations again.
• How long will user data be stored?

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