SoSafe GmbH
English
German
English
French
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Frequently Asked Questions of our Users
General information
8
What does this IT security training cover and who conducts it?
Status information of each of our products and services
Which personal data will be processed?
Does the training disrupt my work?
I have a question concerning a topic of the awareness training or learning page. Who can I contact?
View all 8
E-Learning Platform
11
I have forgotten my e-learning password
Initial login / registration for the e-learning platform
Initial login / registration using Single Sign On (SSO)
My results or the content displayed are not up to date
I can't find my activation email
View all 11
SoSafe Manager
0
Phishing Simulation
6
Are SoSafe's phishing emails dangerous in any way?
I have responded to one of the simulation's phishing emails. Will my response be forwarded to SoSafe?
What happens if I have accidentally revealed my password information?
What should I do if a mail seems suspicious?
Why is the simulation carried out?
View all 6
Phishing Report Button
3
What is the Phishing Report Button?
Where can I find the Phishing Report Button?
How do I use the Phishing Report Button?
PhishAssist
7
What is PhishAssist?
Where can PhishAssist be found?
Is my email data inspected and stored by SoSafe?
How is data privacy handled?
Is my sender address scrutinized?
View all 7
Frequently Asked Questions of our Admins
Our Phishing Templates
8
What adjustments can be made to the phishing templates?
What are interactive templates?
Is the phishing email actually sent from our domain?
Can real names be used for the sender?
Our internal communication works / looks differently.
View all 8
Spear Phishing and customized templates (Premium)
5
What are spear phishing templates?
What are customized phishing templates?
What is the difference between spear phishing templates and customized phishing emails?
Do you have suggestions for individual templates?
Why is it that my phishing template idea was not implemented as expected?
Evaluation of the phishing simulation
1
How are click rates evaluated without suspending anonymization?
Content Management
Custom Modules
20
What is a SCORM format?
How to create SCORM files
Which authoring tools do you suggest?
How to convert other file types to SCORM
What are the main technical requirements to consider when creating SCORM files?
View all 20
Policy Management
10
In which format can policies be uploaded?
Can I upload the policies on my own?
Are policies always assigned to all users or can we choose user groups / individual users who must read each policy?
Can the policies be mandatory to acknowledge?
At which point are the policies shown to learners?
View all 10
Whitelisting
Google Workspace
2
Google Workspace - General Information
Google Workspace
Microsoft 365
8
Microsoft 365 - General information
Exchange Online Protection
Advanced delivery for third-party phishing simulations (Microsoft 365)
Configuration of Safe Links (Microsoft Defender)
Configuration of the Spoof Intelligence (Microsoft Defender)
View all 8
Configuration of e-mail clients
3
General
Outlook image display
Reloading images for certain senders (Microsoft 365)
Configuration of additional tools
3
SPF Record: Setting up SPF to prevent spoofing
Whitelisting in Proofpoint
Proofpoint TAP (Targeted Attack Protection)
Phishing Report Button
Phishing Report Button: General and technical information
7
General information
Phishing Report Button User Manual
Technical details of the Phishing Report Button
The Phishing Report Button and Microsoft Updates
Outlook client and server API compatibility of the Phishing Report Button
View all 7
Phishing Report Button: Installation manuals
3
Installation manual for Microsoft 365
Installation manual for Exchange 2016
Installation manual for Google Workspace
Phishing Report Button: Troubleshooting
11
Phishing Report Button Troubleshooting Guide
Questionnaire for issues with the Phishing Report Button
Phishing Report Button is missing
The Phishing Report Button is grayed out
Phishing Report Button does not load
View all 11
Migrating from REST API to Graph API
7
General information on the migration
What is Graph API?
Who needs to migrate to Graph API?
How to migrate the Phishing Report Button to Graph API?
Will this change anything for end users?
View all 7
Enterprise Configurations
Setup of Single Sign On
4
Integrate Single Sign-On using OAuth
Integration of Single Sign On using SAML
Integration of Single-Sign-On – Google
Attributes “UPN” and “mail” differ from each other
Implementing the Azure AD connection - SCIM
2
SCIM connection: Important information and recommendations
Implementing the Azure AD connection - SCIM
Setup of SCORM Streaming
2
Troubleshooting SCORM modules: Display error when using Internet Explorer for the internal company LMS
Downloading e-learning modules as SCORM files
SoSafe Manager
User Management
6
General
Add and update user data
Delete user data
Known errors & how to fix them
What is the SoSafe ID?
View all 6
Profile settings
1
Set up multi-factor authentication for your Manager account
Self-Service Platform
SoSafe Starter Package
6
General information about the SoSafe Awareness Platform
How do I register for the SoSafe Awareness Platform?
How do I add users?
No e-learning invitations were sent/ I would like to send the e-learning invitations again.
How long will user data be stored?
View all 6
Cyber Security Platform by ZURICH
6
General information about the Cyber Security Platform
How do I register for the SoSafe Awareness Platform?
How do I add users?
How can I send e-learning invitation emails?
How long will user data be stored?
View all 6
SoSafe Awareness Platform Bayern
6
General information about the SoSafe Awareness Platform
How do I register for the SoSafe Awareness Platform?
How do I add users?
How can I send e-learning invitations?
How long will user data be stored?
View all 6
Additional information
Statement of work
1
Statement of work SoSafe GmbH