SoSafe GmbH

General information 8

• What does this IT security training cover and who conducts it?
• Status information of each of our products and services
• Which personal data will be processed?
• Does the training disrupt my work?
• I have a question concerning a topic of the awareness training or learning page. Who can I contact?

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E-Learning Platform 11

• I have forgotten my e-learning password
• Initial login / registration for the e-learning platform
• Initial login / registration using Single Sign On (SSO)
• My results or the content displayed are not up to date
• I can't find my activation email

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SoSafe Manager 0

Phishing Simulation 6

• Are SoSafe's phishing emails dangerous in any way?
• I have responded to one of the simulation's phishing emails. Will my response be forwarded to SoSafe?
• What happens if I have accidentally revealed my password information?
• What should I do if a mail seems suspicious?
• Why is the simulation carried out?

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Phishing Report Button 3

• What is the Phishing Report Button?
• Where can I find the Phishing Report Button?
• How do I use the Phishing Report Button?

Our Phishing Templates 8

• What adjustments can be made to the phishing templates?
• What are interactive templates?
• Is the phishing email actually sent from our domain?
• Can real names be used for the sender?
• Our internal communication works / looks differently.

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Spear Phishing and customized templates (Premium) 5

• What are spear phishing templates?
• What are customized phishing templates?
• What is the difference between spear phishing templates and customized phishing emails?
• Do you have suggestions for individual templates?
• Why is it that my phishing template idea was not implemented as expected?

Evaluation of the phishing simulation 1

• How are click rates evaluated without suspending anonymization?

Custom Modules 20

• What is a SCORM format?
• How to create SCORM files
• Which authoring tools do you suggest?
• How to convert other file types to SCORM
• What are the main technical requirements to consider when creating SCORM files?

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Policy Management 10

• In which format can policies be uploaded?
• Can I upload the policies on my own?
• Are policies always assigned to all users or can we choose user groups / individual users who must read each policy?
• Can the policies be mandatory to acknowledge?
• At which point are the policies shown to learners?

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Google Workspace 2

• Google Workspace - General Information
• Google Workspace

Microsoft 365 8

• Microsoft 365 - General information
• Exchange Online Protection
• Advanced delivery for third-party phishing simulations (Microsoft 365)
• Configuration of Safe Links (Microsoft Defender)
• Configuration of the Spoof Intelligence (Microsoft Defender)

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Configuration of e-mail clients 3

• General
• Outlook image display
• Reloading images for certain senders (Microsoft 365)

Configuration of additional tools 3

• SPF Record: Setting up SPF to prevent spoofing
• Whitelisting in Proofpoint
• Proofpoint TAP (Targeted Attack Protection)

Phishing Report Button: General and technical information 7

• General information
• Phishing Report Button User Manual
• Technical details of the Phishing Report Button
• The Phishing Report Button and Microsoft Updates
• Outlook client and server API compatibility of the Phishing Report Button

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Phishing Report Button: Installation manuals 3

• Installation manual for Microsoft 365
• Installation manual for Exchange 2016
• Installation manual for Google Workspace

Phishing Report Button: Troubleshooting 11

• Phishing Report Button Troubleshooting Guide
• Questionnaire for issues with the Phishing Report Button
• Phishing Report Button is missing
• The Phishing Report Button is grayed out
• Phishing Report Button does not load

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Migrating from REST API to Graph API 7

• General information on the migration
• What is Graph API?
• Who needs to migrate to Graph API?
• How to migrate the Phishing Report Button to Graph API?
• Will this change anything for end users?

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Setup of Single Sign On 3

• Integrate Single Sign-On using OAuth
• Integration of Single Sign On using SAML
• Integration of Single-Sign-On – Google

Implementing the Azure AD connection - SCIM 2

• SCIM connection: Important information and recommendations
• Implementing the Azure AD connection - SCIM

Setup of SCORM Streaming 2

• Troubleshooting SCORM modules: Display error when using Internet Explorer for the internal company LMS
• Downloading e-learning modules as SCORM files

User Management 6

• General
• Add and update user data
• Delete user data
• Known errors & how to fix them
• What is the SoSafe ID?

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Profile settings 1

• Set up multi-factor authentication for your Manager account

SoSafe Starter Package 6

• General information about the SoSafe Awareness Platform
• How do I register for the SoSafe Awareness Platform?
• How do I add users?
• No e-learning invitations were sent/ I would like to send the e-learning invitations again.
• How long will user data be stored?

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Cyber Security Platform by ZURICH 6

• General information about the Cyber Security Platform
• How do I register for the SoSafe Awareness Platform?
• How do I add users?
• How can I send e-learning invitation emails?
• How long will user data be stored?

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SoSafe Awareness Platform Bayern 6

• General information about the SoSafe Awareness Platform
• How do I register for the SoSafe Awareness Platform?
• How do I add users?
• How can I send e-learning invitations?
• How long will user data be stored?

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Statement of work 1

• Statement of work SoSafe GmbH