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Knowledge base
Frequently Asked Questions of our Users
General information
8
What does this IT security training cover and who conducts it?
Status information of each of our products and services
Which personal data will be processed?
Does the training disrupt my work?
I have a question concerning a topic of the awareness training or learning page. Who can I turn to?
View all 8
E-Learning Platform
11
I have forgotten my password for the e-learning
First Login / Registration for the e-learning platform
First login / registration using Single Sign On (SSO)
My results or the content displayed is not up to date
I can't find my activation e-mail
View all 11
SoSafe Manager
0
Phishing Simulation
6
Are SoSafe's phishing mails dangerous in any way?
I have responded to one of the simulation's phishing mails. Will my response be forwarded to SoSafe?
What happens I have accidently revealed my password information?
What should I do if a mail seems suspicous?
Why is the simulation carried out?
View all 6
Phishing Report Button
3
What is the Phishing Report Button?
Where can I find the Phishing Report Button?
How do I use the Phishing Report Button?
Whitelisting
Configuration of Mailservers
3
General information
(Microsoft 365) Advanced Delivery for third-party phishing simulations
Google Workspace
Configuration of e-mail clients
3
General
Outlook image display
Reloading images for certain senders (Microsoft 365)
Configuration of additional tools
7
Microsoft Defender: Configuration of Safe Links
Exchange Online Protection
M365 Defender: Configuration of the Spoof Intelligence
SPF Record: Setting up SPF to prevent spoofing
Whitelisting in Proofpoint
View all 7
Extended Configuration of Microsoft Mailservers
3
Exchange Online (Microsoft 365)
Exchange on Premise (Exchange Server 2019)
Whitelisting Envelope Sender Addresses - Exchange Online (Microsoft 365)
Phishing Report Button
Phishing Report Button: General and technical information
7
General information
Phishing Report Button User Manual
Technical details of the Phishing Report Button
The Phishing Reporter Button and Microsoft Updates
Outlook client and server API compatibility of the Phishing Report Button
View all 7
Phishing Report Button: Installation manuals
3
Installation manual for Microsoft 365
Installation manual for Exchange 2016
Installation Manual for Google Workspace
Phishing Report Button: Troubleshooting
11
Phishing Report Button Troubleshooting Guide
Questionnaire for issues with the Phishing Report Button
Phishing Report Button is missing
The Phishing Report Button is greyed out
Phishing Report Button does not load
View all 11
Enterprise Configurations
Setup of Single Sign On
2
Integrate Single Sign-On using OAuth
Integration of Single Sign On using SAML
Implementing the Azure AD connection - SCIM
2
SCIM connection: Important information and recommendations
Implementing the Azure AD connection - SCIM
Setup of SCORM Streaming
2
Troubleshooting SCORM modules: Display error when using the Internet Explorer for the internal company LMS
Downloading e-learning modules as SCORM files
SoSafe Manager
User Management
6
General
Add and update user data
Delete user data
Known errors & how to fix them
What is the SoSafe ID?
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Self-Service Platform
SoSafe Starter Package
6
General information about the SoSafe Awareness Platform
How do I register to the SoSafe Awareness Platform?
How do I add users?
No e-learning invitations were sent/ I would like to send the e-learning invitations again.
How long will user data be stored?
View all 6
Cyber Security Platform by ZURICH
6
General information about the Cyber Security Platform
How do I register to the SoSafe Awareness Platform?
How do I add users?
No e-learning invitations were sent / I would like to send the e-learning invitations again.
How long will user data be stored?
View all 6
SoSafe Awareness Platform Bayern
6
General information about the SoSafe Awareness Platform
How do I register to the SoSafe Awareness Platform?
How do I add users?
No e-learning invitations were sent / I would like to send the e-learning invitations again.
How long will user data be stored?
View all 6