Simulation user metrics
User rating
Definition
This shows the mean rating users give the simulation on a scale from 1 to 5 stars. The number below indicates the total number of ratings received.
Impact
This gives a good indication of how happy your employees are with your simulation. Users sometimes react negatively to getting “caught” or if they feel like they are getting tested and evaluated. We recommend positive communication alongside a zero-blame culture.
User agent metrics
Definition
These metrics show information about the devices used by your users.
Hover over the pie chart sections to see absolute numbers for each given browser and operating system.
You can also find out which browser versions are being used.
Impact
This information can be useful to find out whether outdated browser versions are still in use across your organization.
User overview table
The user overview table provides a set of user-specific metrics for each invited user in the campaign. The table is available if “Individual User Tracking” and “Individual User Data in Customer Report” are enabled, and it can only be viewed for a single campaign.
Column | Description |
|---|---|
Name | User’s first and last name |
User’s email | |
User group | User’s user group |
Emails sent | Count of emails sent to the user |
Click count | User’s individual click count. |
Open count | User’s individual open count. |
Interaction count | User’s individual interaction count. |
Learning count | User’s individual learning count. |
Reply count | User’s individual reply count. |
Reporting count | User’s individual reporting count. |