User rating
Definition
This shows the mean of E-Learning user rating for all users in a tenant. Users can rate the E-Learning platform experience out of five stars. The five star display rounds to the nearest star. The metric also displays the total count of ratings received.
Impact
This gives a good indication of how happy your employees are with the e-learning platform. If your rating is low, we suggest reaching out to find out whether there might be issues with deadlines being too tight, for instance.
Multiple campaigns / Multiple tenants behavior
Individual E-Learning user ratings from all included tenants are averaged. Since this metric always includes all campaigns for a given tenant, multiple campaigns in Classic Learning will have no effect on this metric.