* [For Admins: Effective Product Setup and Use](https://support.sosafe.de/ProductDoc.md)
* [Analytics](https://support.sosafe.de/ProductDoc/analytics.md)
* [Communication templates](https://support.sosafe.de/ProductDoc/communication-templates.md)
* [Create a Basic Simulation](https://support.sosafe.de/ProductDoc/create-a-basic-simulation.md)
* [Create a Behavior-based Simulation](https://support.sosafe.de/ProductDoc/create-a-behavior-based-simulation.md)
* [Create a Smishing Simulation](https://support.sosafe.de/ProductDoc/create-a-smishing-simulation.md)
* [Create a Targeted Simulation](https://support.sosafe.de/ProductDoc/create-a-targeted-simulation.md)
* [Phishing Simulation](https://support.sosafe.de/ProductDoc/create-your-own-phishing-simulations.md)
* [E-Learning](https://support.sosafe.de/ProductDoc/e-learning.md)
* [E-Learning completion rate metrics](https://support.sosafe.de/ProductDoc/e-learning-completion-rate-metrics.md)
* [E-Learning completion score metrics](https://support.sosafe.de/ProductDoc/e-learning-completion-score-metrics.md)
* [E-Learning course management](https://support.sosafe.de/ProductDoc/e-learning-course-management.md)
* [E-Learning course setup](https://support.sosafe.de/ProductDoc/e-learning-course-setup.md)
* [E-Learning on track metrics](https://support.sosafe.de/ProductDoc/e-learning-on-track-metrics.md)
* [E-Learning metrics](https://support.sosafe.de/ProductDoc/e-learning-overview-metrics.md)
* [E-Learning registration metrics](https://support.sosafe.de/ProductDoc/e-learning-registration-metrics.md)
* [E-Learning starting rate metrics](https://support.sosafe.de/ProductDoc/e-learning-starting-rate-metrics.md)
* [E-Learning user overview](https://support.sosafe.de/ProductDoc/e-learning-user-overview.md)
* [E-Learning user rating metrics](https://support.sosafe.de/ProductDoc/e-learning-user-rating-metrics.md)
* [Follow-up campaigns](https://support.sosafe.de/ProductDoc/follow-up-campaigns.md)
* [How are click rates evaluated while maintaining anonymization?](https://support.sosafe.de/ProductDoc/how-are-click-rates-evaluated-while-maintaining-an.md)
* [Human Risk Management](https://support.sosafe.de/ProductDoc/human-risk-management.md)
* [Instant Alerts](https://support.sosafe.de/ProductDoc/instant-alerts.md)
* [ISO Analytics](https://support.sosafe.de/ProductDoc/iso-analytics.md)
* [ISO E-Learning Analytics](https://support.sosafe.de/ProductDoc/iso-e-learning-analytics.md)
* [ISO Simulation Analytics](https://support.sosafe.de/ProductDoc/iso-simulation-analytics.md)
* [Level Zero Support](https://support.sosafe.de/ProductDoc/level-zero-support.md)
* [Level Zero Support FAQ](https://support.sosafe.de/ProductDoc/level-zero-support-faq.md)
* [Reporting Nudges](https://support.sosafe.de/ProductDoc/phishassist-general-information-faq.md)
* [Reporting Nudges - General information & FAQ](https://support.sosafe.de/ProductDoc/phishassist-general-information-faq-1.md)
* [Phishing Feedback](https://support.sosafe.de/ProductDoc/phishing-feedback.md)
* [Phishing Report Button](https://support.sosafe.de/ProductDoc/phishing-report-button.md)
* [Classic Phishing Simulation](https://support.sosafe.de/ProductDoc/phishing-simulation.md)
* [Phishing Template FAQ](https://support.sosafe.de/ProductDoc/phishing-template-faq.md)
* [Policy-to-Lesson](https://support.sosafe.de/ProductDoc/policy-to-lesson.md)
* [QuickEdit - Template customization](https://support.sosafe.de/ProductDoc/quickedit-template-customization.md)
* [Report: Personalized Learning Data](https://support.sosafe.de/ProductDoc/report-personalized-learning-data.md)
* [Reporting & data exports](https://support.sosafe.de/ProductDoc/reporting.md)
* [Simulation base definitions](https://support.sosafe.de/ProductDoc/simulation-base-definitions.md)
* [Simulation metrics](https://support.sosafe.de/ProductDoc/simulation-base-metrics.md)
* [Simulation click rate metrics](https://support.sosafe.de/ProductDoc/simulation-click-rate-metrics.md)
* [Simulation dispatch rate metrics](https://support.sosafe.de/ProductDoc/simulation-dispatch-rate-metrics.md)
* [Simulation overview metrics](https://support.sosafe.de/ProductDoc/simulation-overview-metrics.md)
* [Simulation overview over time metrics](https://support.sosafe.de/ProductDoc/simulation-overview-over-time-metrics.md)
* [Recreate Attack (Beta)](https://support.sosafe.de/ProductDoc/simulation-recreate-attack.md)
* [Template Studio](https://support.sosafe.de/ProductDoc/simulation-studio-how-to-guide.md)
* [Simulation user metrics](https://support.sosafe.de/ProductDoc/simulation-user-metrics.md)
* [Sofie customization](https://support.sosafe.de/ProductDoc/sofie-customization.md)
* [How to communicate Sofie Instant Alerts to your staff](https://support.sosafe.de/ProductDoc/sofie-instant-alerts-how-to-communicate.md)
* [Sofie - Instant Alerts & Level Zero Support](https://support.sosafe.de/ProductDoc/sofie-instant-alerts-level-zero-support.md)
* [Sofie Policy Management](https://support.sosafe.de/ProductDoc/sofie-policy-management.md)
* [Spear Phishing FAQ](https://support.sosafe.de/ProductDoc/spear-phishing-faq.md)
* [Threat Inbox](https://support.sosafe.de/ProductDoc/threat-inbox.md)
* [Trusted Clicks - Removing bot clicks from Analytics](https://support.sosafe.de/ProductDoc/trusted-clicks.md)
* [For Partners](https://support.sosafe.de/PDOC.md)
* [Awareness training Analytics](https://support.sosafe.de/PDOC/awareness-training-analytics.md)
* [Beta to GA Transition – SoSafe Partner Platform](https://support.sosafe.de/PDOC/beta-to-ga-transition-sosafe-partner-platform.md)
* [Frequently Asked Questions (FAQ) - Partner Platform](https://support.sosafe.de/PDOC/frequently-asked-questions-faq.md)
* [Getting started: activate your SoSafe Partner Platform access](https://support.sosafe.de/PDOC/getting-started-activate-your-sosafe-partner-platf.md)
* [E-Learning access for end users](https://support.sosafe.de/PDOC/how-to-access-e-learning.md)
* [How to automatically manage users](https://support.sosafe.de/PDOC/how-to-automatically-manage-users.md)
* [How to create a new client](https://support.sosafe.de/PDOC/how-to-create-a-new-client.md)
* [How to set up Phishing Simulation trainings](https://support.sosafe.de/PDOC/how-to-create-a-phishing-simulation-training.md)
* [How to manage client subscriptions & licenses](https://support.sosafe.de/PDOC/how-to-manage-a-client-subscription-licenses.md)
* [How to manage E-Learning trainings](https://support.sosafe.de/PDOC/how-to-manage-a-running-e-learning-training.md)
* [How to manage Phishing Simulation trainings](https://support.sosafe.de/PDOC/how-to-manage-a-running-phishing-simulation-traini.md)
* [How to manage an NFR client](https://support.sosafe.de/PDOC/how-to-manage-an-nfr-client.md)
* [How to manage analytics viewer users](https://support.sosafe.de/PDOC/how-to-manage-analytics-viewer-users.md)
* [How to manage client admins](https://support.sosafe.de/PDOC/how-to-manage-client-admins.md)
* [How to manage clients](https://support.sosafe.de/PDOC/how-to-manage-clients.md)
* [How to manage users](https://support.sosafe.de/PDOC/how-to-manage-users.md)
* [How to manually manage users](https://support.sosafe.de/PDOC/how-to-manually-manage-users.md)
* [How to set up a new client](https://support.sosafe.de/PDOC/how-to-set-up-a-new-client.md)
* [How to set up E-Learning trainings](https://support.sosafe.de/PDOC/how-to-set-up-e-learning-training.md)
* [Magenta Security Awareness: Core E-Learning Metrics](https://support.sosafe.de/PDOC/magenta-security-awareness-core-e-learning-metrics.md)
* [Magenta Security Awareness: E-Learning Completion Rate Metric](https://support.sosafe.de/PDOC/magenta-security-awareness-e-learning-completion-r.md)
* [Magenta Security Awareness: E-Learning Completion Score Metric](https://support.sosafe.de/PDOC/magenta-security-awareness-e-learning-completion-s.md)
* [Magenta Security Awareness: E-Learning On Track Metric](https://support.sosafe.de/PDOC/magenta-security-awareness-e-learning-on-track-met.md)
* [Magenta Security Awareness: E-Learning Registration Metric](https://support.sosafe.de/PDOC/magenta-security-awareness-e-learning-registration.md)
* [Magenta Security Awareness: E-Learning User Overview](https://support.sosafe.de/PDOC/magenta-security-awareness-e-learning-user-overvie.md)
* [Magenta Security Awareness: E-Learning User Rating Metric](https://support.sosafe.de/PDOC/magenta-security-awareness-e-learning-user-rating-.md)
* [Magenta Security Awareness: Frequently Asked Questions (FAQ)](https://support.sosafe.de/PDOC/magenta-security-awareness-frequently-asked-questi.md)
* [Magenta Security Awareness: Getting started - activate your SoSafe Platform access](https://support.sosafe.de/PDOC/magenta-security-awareness-getting-started-activat.md)
* [Magenta Security Awareness: Google Workspace Whitelisting](https://support.sosafe.de/PDOC/magenta-security-awareness-google-workspace-whitel.md)
* [Magenta Security Awareness: How to access E-Learning](https://support.sosafe.de/PDOC/magenta-security-awareness-how-to-access-e-learnin.md)
* [Magenta Security Awareness: How to manage E-Learning](https://support.sosafe.de/PDOC/magenta-security-awareness-how-to-manage-e-learnin.md)
* [Magenta Security Awareness: How to manage Phishing Simulations](https://support.sosafe.de/PDOC/magenta-security-awareness-how-to-manage-phishing-.md)
* [Magenta Security Awareness: How to manage subscription information & company details](https://support.sosafe.de/PDOC/magenta-security-awareness-how-to-manage-subscript.md)
* [Magenta Security Awareness: How to manage users](https://support.sosafe.de/PDOC/magenta-security-awareness-how-to-manage-users.md)
* [Magenta Security Awareness: How to set up E-Learning](https://support.sosafe.de/PDOC/magenta-security-awareness-how-to-set-up-e-learnin.md)
* [Magenta Security Awareness: How to set up Phishing Simulations](https://support.sosafe.de/PDOC/magenta-security-awareness-how-to-set-up-phishing-.md)
* [Magenta Security Awareness: How to set up the awareness training](https://support.sosafe.de/PDOC/magenta-security-awareness-how-to-set-up-the-aware.md)
* [Magenta Security Awareness: Microsoft 365 additional configurations](https://support.sosafe.de/PDOC/magenta-security-awareness-microsoft-365-additiona.md)
* [Magenta Security Awareness: Microsoft 365 Whitelisting](https://support.sosafe.de/PDOC/magenta-security-awareness-microsoft-365-whitelist.md)
* [Magenta Security Awareness: Simulation Click Rate Metrics](https://support.sosafe.de/PDOC/magenta-security-awareness-simulation-click-rate-m.md)
* [Magenta Security Awareness: Simulation Dispatch Rate Metrics](https://support.sosafe.de/PDOC/magenta-security-awareness-simulation-dispatch-rat.md)
* [Magenta Security Awareness: Simulation Metrics](https://support.sosafe.de/PDOC/magenta-security-awareness-simulation-metrics.md)
* [Magenta Security Awareness: Simulation Overview Metrics](https://support.sosafe.de/PDOC/magenta-security-awareness-simulation-overview-met.md)
* [Magenta Security Awareness: Simulation Overview Over Time Metrics](https://support.sosafe.de/PDOC/magenta-security-awareness-simulation-overview-ove.md)
* [Magenta Security Awareness: Simulation User Metrics](https://support.sosafe.de/PDOC/magenta-security-awareness-simulation-user-metrics.md)
* [Magenta Security Awareness: Training analytics](https://support.sosafe.de/PDOC/magenta-security-awareness-training-analytics.md)
* [Magenta Security Awareness: Whitelisting guide](https://support.sosafe.de/PDOC/magenta-security-awareness-whitelisting-guide.md)
* [Managing partner admin accounts](https://support.sosafe.de/PDOC/managing-partner-admin-accounts.md)
* [Partner Platform Core E-Learning metrics](https://support.sosafe.de/PDOC/partner-platform-core-e-learning-metrics.md)
* [Partner Platform Simulation metrics](https://support.sosafe.de/PDOC/partner-platform-core-simulation-metrics.md)
* [Partner Platform E-Learning completion rate metric](https://support.sosafe.de/PDOC/partner-platform-e-learning-completion-rate-metric.md)
* [Partner Platform E-Learning completion score metric](https://support.sosafe.de/PDOC/partner-platform-e-learning-completion-score-metri.md)
* [Partner Platform E-Learning on track metric](https://support.sosafe.de/PDOC/partner-platform-e-learning-on-track-metric.md)
* [Partner Platform E-Learning registration metric](https://support.sosafe.de/PDOC/partner-platform-e-learning-registration-metric.md)
* [Partner Platform E-Learning user overview](https://support.sosafe.de/PDOC/partner-platform-e-learning-user-overview.md)
* [Partner Platform E-Learning user rating metric](https://support.sosafe.de/PDOC/partner-platform-e-learning-user-rating-metric.md)
* [Partner Platform Google Workspace DMI whitelisting](https://support.sosafe.de/PDOC/partner-platform-google-workspace-dmi-whitelisting.md)
* [Partner Platform Google Workspace IP-based whitelisting](https://support.sosafe.de/PDOC/partner-platform-google-workspace-whitelisting.md)
* [Partner Platform Microsoft 365 additional configurations](https://support.sosafe.de/PDOC/partner-platform-microsoft-365-additional-configur.md)
* [Partner Platform Microsoft 365 DMI whitelisting](https://support.sosafe.de/PDOC/partner-platform-microsoft-365-dmi-whitelisting.md)
* [Partner Platform Microsoft 365 IP-based whitelisting](https://support.sosafe.de/PDOC/partner-platform-microsoft-365-whitelisting.md)
* [Partner Platform whitelisting guide](https://support.sosafe.de/PDOC/partner-platform-whitelisting-guide.md)
* [Partner Platform Simulation click rate metrics](https://support.sosafe.de/PDOC/partner-platformsimulation-click-rate-metrics.md)
* [Partner Platform Simulation dispatch rate metrics](https://support.sosafe.de/PDOC/partner-platformsimulation-dispatch-rate-metrics.md)
* [Partner Platform Simulation overview metrics](https://support.sosafe.de/PDOC/partner-platformsimulation-overview-metrics.md)
* [Partner Platform Simulation overview over time metrics](https://support.sosafe.de/PDOC/partner-platformsimulation-overview-over-time-metr.md)
* [Partner Platform Simulation user metrics](https://support.sosafe.de/PDOC/partner-platformsimulation-user-metrics.md)
* [SoSafe Partner Platform](https://support.sosafe.de/PDOC/sosafe-partner-platform.md)
* [Summer Release (August 2025) – SoSafe Partner Platform](https://support.sosafe.de/PDOC/summer-release-august-2025-sosafe-partner-platform.md)
* [Users cannot access E-Learning](https://support.sosafe.de/PDOC/users-cannot-access-e-learning.md)
* [Welcome to the Magenta Security Awareness Basic Support Hub, powered by SoSafe](https://support.sosafe.de/PDOC/welcome-to-the-magenta-security-awareness-basic-su.md)
* [Welcome to the Zurich Cyber Security Awareness Platform](https://support.sosafe.de/PDOC/welcome-to-zurich.md)
* [Zurich Cyber Security Awareness: Core E-Learning metrics](https://support.sosafe.de/PDOC/zurich-core-e-learning-metrics.md)
* [Zurich Cyber Security Awareness: E-Learning access for end users](https://support.sosafe.de/PDOC/zurich-e-learning-access-for-end-users.md)
* [Zurich Cyber Security Awareness: E-Learning completion score metric](https://support.sosafe.de/PDOC/zurich-e-learning-completion-metrics.md)
* [Zurich Cyber Security Awareness: E-Learning completion rate metric](https://support.sosafe.de/PDOC/zurich-e-learning-completion-rate-metrics.md)
* [Zurich Cyber Security Awareness: E-Learning on track metric](https://support.sosafe.de/PDOC/zurich-e-learning-on-track-metrics.md)
* [Zurich Cyber Security Awareness: E-Learning registration metric](https://support.sosafe.de/PDOC/zurich-e-learning-registristration-metric.md)
* [Zurich Cyber Security Awareness: E-Learning user overview](https://support.sosafe.de/PDOC/zurich-e-learning-user-overview.md)
* [Zurich Cyber Security Awareness: E-Learning user rating metric](https://support.sosafe.de/PDOC/zurich-e-learning-user-rating.md)
* [Zurich Cyber Security Awareness: Frequently Asked Questions (FAQ)](https://support.sosafe.de/PDOC/zurich-frequently-asked-questions-faq.md)
* [Zurich Cyber Security Awareness: Google Workspace DMI whitelisting](https://support.sosafe.de/PDOC/zurich-google-workspace-dmi-whitelisting.md)
* [Zurich Cyber Security Awareness: Google Workspace IP-based whitelisting](https://support.sosafe.de/PDOC/zurich-google-workspace-ip-based-whitelisting.md)
* [Zurich Cyber Security Awareness: How to automatically manage users](https://support.sosafe.de/PDOC/zurich-how-to-automatically-manage-users.md)
* [Zurich Cyber Security Awareness: How to manage analytics viewer users](https://support.sosafe.de/PDOC/zurich-how-to-manage-analytics-viewer.md)
* [Zurich Cyber Security Awareness: How to manage client admins](https://support.sosafe.de/PDOC/zurich-how-to-manage-client-admins.md)
* [Zurich Cyber Security Awareness: How to manage company info](https://support.sosafe.de/PDOC/zurich-how-to-manage-company-info.md)
* [Zurich Cyber Security Awareness: How to manage E-Learning trainings](https://support.sosafe.de/PDOC/zurich-how-to-manage-e-learning.md)
* [Zurich Cyber Security Awareness: How to manage Phishing Simulation trainings](https://support.sosafe.de/PDOC/zurich-how-to-manage-phishing-simulation-trainings.md)
* [Zurich Cyber Security Awareness: How to manage users](https://support.sosafe.de/PDOC/zurich-how-to-manage-users.md)
* [Zurich Cyber Security Awareness: How to manually manage users](https://support.sosafe.de/PDOC/zurich-how-to-manually-manage-users.md)
* [Zurich Cyber Security Awareness: How to set up E-Learning trainings](https://support.sosafe.de/PDOC/zurich-how-to-set-up-e-learning-trainings.md)
* [Zurich Cyber Security Awareness: How to set up Phishing Simulation trainings](https://support.sosafe.de/PDOC/zurich-how-to-set-up-phishing-simulation-trainings.md)
* [Zurich Cyber Security Awareness: Microsoft 365 additional configurations](https://support.sosafe.de/PDOC/zurich-microsoft-365-additional-configurations.md)
* [Zurich Cyber Security Awareness: Microsoft 365 DMI whitelisting](https://support.sosafe.de/PDOC/zurich-microsoft-365-dmi-whitelisting.md)
* [Zurich Cyber Security Awareness: Microsoft 365 IP-based whitelisting](https://support.sosafe.de/PDOC/zurich-microsoft-365-ip-based-whitelisting.md)
* [Zurich Cyber Security Awareness: First steps after migration](https://support.sosafe.de/PDOC/zurich-migration.md)
* [Zurich Cyber Security Awareness: Simulation click rate metrics](https://support.sosafe.de/PDOC/zurich-simulation-click-rate-metrics.md)
* [Zurich Cyber Security Awareness: Simulation dispatch rate metrics](https://support.sosafe.de/PDOC/zurich-simulation-dispatch-rate-metrics.md)
* [Zurich Cyber Security Awareness: Simulation metrics](https://support.sosafe.de/PDOC/zurich-simulation-metrics.md)
* [Zurich Cyber Security Awareness: Simulation overview over time metrics](https://support.sosafe.de/PDOC/zurich-simulation-over-time-metrics.md)
* [Zurich Cyber Security Awareness: Simulation overview metrics](https://support.sosafe.de/PDOC/zurich-simulation-overview-metrics.md)
* [Zurich Cyber Security Awareness: Simulation user metrics](https://support.sosafe.de/PDOC/zurich-simulation-user-metrics.md)
* [Zurich Cyber Security Awareness: Training Analytics](https://support.sosafe.de/PDOC/zurich-training-analytics.md)
* [Zurich Cyber Security Awareness: Users cannot access E-Learning](https://support.sosafe.de/PDOC/zurich-users-cannot-access-e-learning.md)
* [Zurich Cyber Security Awareness: Whitelisting guide](https://support.sosafe.de/PDOC/zurich-whitelisting-guide.md)
* [For Admins: Technical Implementation & Troubleshooting](https://support.sosafe.de/ADOC.md)
* [E-Learning access without an email address (code users)](https://support.sosafe.de/ADOC/access-code-users.md)
* [Accessing developer tools](https://support.sosafe.de/ADOC/accessing-developer-tools.md)
* [Advanced delivery for third-party phishing simulations (Microsoft 365)](https://support.sosafe.de/ADOC/advanced-delivery-for-third-party-phishing-simulat.md)
* [Microsoft Entra ID: attributes “UPN” and “mail” differ from each other](https://support.sosafe.de/ADOC/azure-ad-attributes-upn-and-mail-differ-from-each-.md)
* [Microsoft Entra ID: How to map "preferredLanguage" attribute through another attribute](https://support.sosafe.de/ADOC/azure-ad-how-to-map-preferredlanguage-attribute-th.md)
* [Basic Setup](https://support.sosafe.de/ADOC/basic-setup.md)
* [Custom modules - General information / FAQ](https://support.sosafe.de/ADOC/custom-modules-lessons-general-information-faq.md)
* [Custom modules - Technical FAQ](https://support.sosafe.de/ADOC/custom-modules-technical-faq.md)
* [Direct Message Injection (DMI) setup guide for Google Workspace](https://support.sosafe.de/ADOC/direct-message-injection-dmi-setup-guide-for-googl.md)
* [Direct Message Injection (DMI) setup guide for Microsoft 365/Entra](https://support.sosafe.de/ADOC/direct-message-injection-dmi-setup-guide-for-micro.md)
* [Enable images in emails (Outlook Trust Center)](https://support.sosafe.de/ADOC/enable-images-in-emails-outlook-trust-center.md)
* [Enterprise setups](https://support.sosafe.de/ADOC/enterprise-setups.md)
* [SSO setup](https://support.sosafe.de/ADOC/enterprise-sso-using-auth0.md)
* [Error codes for Phishing Report Button](https://support.sosafe.de/ADOC/error-codes-for-phishing-report-button.md)
* [Exchange Online Protection](https://support.sosafe.de/ADOC/exchange-online-protection.md)
* [Google Workspace - Whitelisting / DMI](https://support.sosafe.de/ADOC/google-workspace-general-information-whitelisting.md)
* [Google Workspace whitelisting instructions](https://support.sosafe.de/ADOC/google-workspace-whitelisting-instructions.md)
* [Hiding the Microsoft Defender Report button](https://support.sosafe.de/ADOC/hiding-microsoft-defender-report-button.md)
* [Adding Custom Modules](https://support.sosafe.de/ADOC/how-custom-modules-work-with-our-the-e-learning-pl.md)
* [How to add additional languages in the SoSafe Manager?](https://support.sosafe.de/ADOC/how-to-add-additional-languages-in-the-sosafe-mana.md)
* [Setting up the manager attribute for the Escalation Feature (SCIM provisioning)](https://support.sosafe.de/ADOC/how-to-set-up-the-manager-attribute-for-the-escala.md)
* [How to upload translations for Custom Modules](https://support.sosafe.de/ADOC/how-to-upload-translations-for-custom-modules.md)
* [Installing Sofie on Slack](https://support.sosafe.de/ADOC/installing-sofie-on-slack.md)
* [Installing the Phishing Report Button](https://support.sosafe.de/ADOC/installing-the-phishing-report-button.md)
* [Integrations](https://support.sosafe.de/ADOC/integrations.md)
* [IP Permission List, Transport Rules (Microsoft 365)](https://support.sosafe.de/ADOC/ip-permission-list-transport-rules-microsoft-365.md)
* [Links in Outlook add-in open in Internet Explorer](https://support.sosafe.de/ADOC/links-in-outlook-add-in-open-in-internet-explorer.md)
* [M365 Defender: Deactivate "Phish delivered due to an ETR override" alert](https://support.sosafe.de/ADOC/m365-defender-deactivate-phish-delivered-due-to-an.md)
* [M365 Whitelisting Troubleshooting](https://support.sosafe.de/ADOC/m365-whitelisting-troubleshooting.md)
* [Manager Escalation Feature FAQ](https://support.sosafe.de/ADOC/manager-escalation-feature-faq.md)
* [Managing admin users](https://support.sosafe.de/ADOC/managing-admin-users.md)
* [Making multi-factor authentication (MFA) mandatory for admin users](https://support.sosafe.de/ADOC/mandatory-multi-factor-authentication-mfa.md)
* [Manual user management](https://support.sosafe.de/ADOC/manual-user-management.md)
* [Microsoft 365 - Whitelisting / DMI](https://support.sosafe.de/ADOC/microsoft-365-general-information-whitelisting.md)
* [Getting started - New customer onboarding](https://support.sosafe.de/ADOC/new-customer-onboarding-basic-setup.md)
* [OneDrive Integration](https://support.sosafe.de/ADOC/onedrive-integration-set-up.md)
* [Phishing Report Button](https://support.sosafe.de/ADOC/phishing-report-button.md)
* [Phishing Report Button compatibility matrix](https://support.sosafe.de/ADOC/phishing-report-button-compatibility-matrix.md)
* [Phishing Report Button Debug analysis](https://support.sosafe.de/ADOC/phishing-report-button-debug-analysis.md)
* [Phishing Report Button does not load](https://support.sosafe.de/ADOC/phishing-report-button-does-not-load.md)
* [Phishing Report Button email forwarding & triage](https://support.sosafe.de/ADOC/phishing-report-button-email-forwarding-triage.md)
* [Phishing Report Button feature overview](https://support.sosafe.de/ADOC/phishing-report-button-feature-overview.md)
* [Phishing Report Button is missing](https://support.sosafe.de/ADOC/phishing-report-button-is-missing.md)
* [Phishing Report Button is not deployed to all subgroups](https://support.sosafe.de/ADOC/phishing-report-button-is-not-deployed-to-all-subg.md)
* [Phishing Report Button missing in Outlook v.1.2023.411.200 and OWA](https://support.sosafe.de/ADOC/phishing-report-button-missing-in-outlook-v-1-2023.md)
* [Phishing Report Button troubleshooting](https://support.sosafe.de/ADOC/phishing-report-button-troubleshooting-1.md)
* [PRB installation manual for Exchange](https://support.sosafe.de/ADOC/prb-installation-manual-for-exchange-2016.md)
* [PRB installation manual for Google Workspace](https://support.sosafe.de/ADOC/prb-installation-manual-for-google-workspace.md)
* [PRB installation manual for Microsoft 365](https://support.sosafe.de/ADOC/prb-installation-manual-for-microsoft-365.md)
* [Button migration from REST API to Graph API](https://support.sosafe.de/ADOC/prb-migration-from-rest-api-to-graph-api.md)
* [Processing SoSafe data in PowerBI via Power Query M](https://support.sosafe.de/ADOC/processing-sosafe-data-in-powerbi-via-power-query-.md)
* [Reloading images for certain senders (Microsoft 365)](https://support.sosafe.de/ADOC/reloading-images-for-certain-senders-microsoft-365.md)
* [SCIM: Important information and recommendations](https://support.sosafe.de/ADOC/scim-connection-important-information-and-recommen.md)
* [SCIM: Implementing the Microsoft Entra ID connection](https://support.sosafe.de/ADOC/scim-implementing-the-azure-ad-connection.md)
* [SCIM: Phone number provisioning](https://support.sosafe.de/ADOC/scim-phone-number-provisioning.md)
* [SCORM: Downloading e-learning modules as SCORM files](https://support.sosafe.de/ADOC/scorm-downloading-e-learning-modules-as-scorm-file.md)
* [SCORM troubleshooting: Display error when using Internet Explorer for the internal company LMS](https://support.sosafe.de/ADOC/scorm-troubleshooting-display-error-when-using-int.md)
* [Self-service E-Learning](https://support.sosafe.de/ADOC/self-service-e-learning.md)
* [Self-service manual user data upload](https://support.sosafe.de/ADOC/self-service-manual-user-data-upload.md)
* [Self-service Phishing Simulation](https://support.sosafe.de/ADOC/self-service-phishing-simulation.md)
* [Self-service Login method / Single Sign-on (SSO)](https://support.sosafe.de/ADOC/self-service-sso-login.md)
* [Self-service user data provisioning](https://support.sosafe.de/ADOC/self-service-user-data-provisioning.md)
* [Self-service whitelisting](https://support.sosafe.de/ADOC/self-service-whitelisting.md)
* [Self-service Phishing Report Button](https://support.sosafe.de/ADOC/selfservice-phishing-report-button.md)
* [Setting up Spoof Intelligence to let simulated phishing emails through (Microsoft Defender)](https://support.sosafe.de/ADOC/setting-up-spoof-intelligence-to-let-simulated-phi.md)
* [Setting up up multi-factor authentication (MFA) for your Manager account](https://support.sosafe.de/ADOC/setting-up-up-multi-factor-authentication-for-your.md)
* [Single Sign-on (SSO)](https://support.sosafe.de/ADOC/single-sign-on-sso.md)
* [Sofie installation and customization](https://support.sosafe.de/ADOC/sofie-installation.md)
* [Installing Sofie on Microsoft Teams](https://support.sosafe.de/ADOC/sofie-installation-manual.md)
* [SoSafe API](https://support.sosafe.de/ADOC/sosafe-api.md)
* [SoSafe Manager Settings](https://support.sosafe.de/ADOC/sosafe-manager.md)
* [Migration to Auth0 SSO](https://support.sosafe.de/ADOC/sso-migration-to-auth0.md)
* [OpenAPI Specifications](https://support.sosafe.de/ADOC/technical-documentation.md)
* [The Phishing Report Button and Microsoft Updates](https://support.sosafe.de/ADOC/the-phishing-report-button-and-microsoft-updates.md)
* [Phishing Report Button is grayed out](https://support.sosafe.de/ADOC/the-phishing-report-button-is-grayed-out.md)
* [The Phishing Report Button is not displayed in mobile browsers](https://support.sosafe.de/ADOC/the-phishing-report-button-is-not-displayed-in-mob.md)
* [Additional Configuration Options](https://support.sosafe.de/ADOC/troubleshooting.md)
* [Upcoming API Changes: Transitioning to Microsoft Graph for hybrid and cloud environments](https://support.sosafe.de/ADOC/upcoming-api-changes-transitioning-to-microsoft-gr.md)
* [User data & login](https://support.sosafe.de/ADOC/user-data-login.md)
* [User management: adding and updating user data](https://support.sosafe.de/ADOC/user-management-adding-and-updating-user-data.md)
* [User management: adding and editing individual users](https://support.sosafe.de/ADOC/user-management-adding-individual-users.md)
* [User management: deleting user data](https://support.sosafe.de/ADOC/user-management-deleting-user-data.md)
* [User management: General information](https://support.sosafe.de/ADOC/user-management-general-information.md)
* [User management: Troubleshooting](https://support.sosafe.de/ADOC/user-management-known-errors-how-to-fix-them.md)
* [User Provisioning](https://support.sosafe.de/ADOC/user-provisioning.md)
* [User Provisioning - Quick Start Guide](https://support.sosafe.de/ADOC/user-provisioning-using-kombo-quick-start-guide.md)
* [Using the Sender Policy Framework (SPF) to prevent accidental spoofing detection](https://support.sosafe.de/ADOC/using-the-sender-policy-framework-spf-to-prevent-a.md)
* [Whitelisting](https://support.sosafe.de/ADOC/whitelisting.md)
* [Whitelisting domains with safe links (Microsoft Defender)](https://support.sosafe.de/ADOC/whitelisting-domains-with-safe-links-microsoft-def.md)
* [Whitelisting email notifications](https://support.sosafe.de/ADOC/whitelisting-email-notifications.md)
* [Whitelisting envelope sender addresses (Microsoft 365)](https://support.sosafe.de/ADOC/whitelisting-envelope-sender-addresses-microsoft-3.md)
* [Whitelisting of email notifications](https://support.sosafe.de/ADOC/whitelisting-of-email-notifications.md)
* [User Documentation](https://support.sosafe.de/UserDoc.md)
* [E-Learning - General information / FAQ](https://support.sosafe.de/UserDoc/e-learning-general-information-faq.md)
* [How long is an account locked when an incorrect password is entered too frequently?](https://support.sosafe.de/UserDoc/how-long-is-an-account-locked-when-an-incorrect-pa.md)
* [How to empty your web browser's cache](https://support.sosafe.de/UserDoc/how-to-empty-your-web-browser-s-cache.md)
* [How to open the browser console and collect debug information](https://support.sosafe.de/UserDoc/how-to-open-the-browser-console-and-collect-debug-.md)
* [How to register for the e-learning platform](https://support.sosafe.de/UserDoc/how-to-register-for-the-e-learning-platform.md)
* [How to register for the e-learning platform using Single Sign-on (SSO)](https://support.sosafe.de/UserDoc/how-to-register-for-the-e-learning-platform-using-.md)
* [I can't download the certificate](https://support.sosafe.de/UserDoc/i-can-t-download-the-certificate.md)
* [I can't find my activation email](https://support.sosafe.de/UserDoc/i-can-t-find-my-activation-email.md)
* [I have forgotten my e-learning password](https://support.sosafe.de/UserDoc/i-have-forgotten-my-e-learning-password.md)
* [Login and registration errors](https://support.sosafe.de/UserDoc/login-and-registration-errors-can-t-log-in.md)
* [My progress and/or content are not up to date](https://support.sosafe.de/UserDoc/my-progress-and-or-the-content-being-shown-are-not.md)
* [Phishing Report Button](https://support.sosafe.de/UserDoc/phishing-report-button.md)
* [Phishing Report Button user manual](https://support.sosafe.de/UserDoc/phishing-report-button-user-manual.md)
* [Phishing Simulation](https://support.sosafe.de/UserDoc/phishing-simulation-general-information-faq.md)
* [Sofie](https://support.sosafe.de/UserDoc/sofie.md)
* [Sofie General Information / FAQ](https://support.sosafe.de/UserDoc/sofie-general-information-faq.md)
* [Technical troubleshooting](https://support.sosafe.de/UserDoc/technical-troubleshooting.md)
* [What are Sofie’s Instant Alerts?](https://support.sosafe.de/UserDoc/what-are-sofies-instant-alerts.md)
* [What is Sofie’s Level Zero Support?](https://support.sosafe.de/UserDoc/what-is-sofies-level-zero-support.md)
* [Where can I find the Phishing Report Button?](https://support.sosafe.de/UserDoc/where-can-i-find-the-phishing-report-button.md)
* [Additional Info](https://support.sosafe.de/INFO.md)
* [Accessibility statement](https://support.sosafe.de/INFO/accessibility-statement.md)
* [Additional Information](https://support.sosafe.de/INFO/additional-information.md)
* [Content Add-On: Language and Content overview](https://support.sosafe.de/INFO/content-add-on-language-and-content-overview.md)
* [Language & Content Overview (v7 + Legacy versions)](https://support.sosafe.de/INFO/english-language-content-overview-v7.md)
* [Essential: Language and Content overview](https://support.sosafe.de/INFO/essential-language-and-content-overview.md)
* [General technical conditions](https://support.sosafe.de/INFO/general-technical-conditions.md)
* [Premium & Ultimate: Language and Content overview](https://support.sosafe.de/INFO/premium-ultimate-language-and-content-overview.md)
* [Professional: Language and Content overview](https://support.sosafe.de/INFO/professional-language-and-content-overview.md)
* [Security Compliance Framework review](https://support.sosafe.de/INFO/security-compliance-framework-review.md)