Can SoSafe see the emails in our Threat Inbox?
Your Threat Inbox contains emails reported by your employees through the Phishing Report Button. These can contain sensitive information, so access to them is restricted.
SoSafe employees have no access to your Threat Inbox by default. We cannot open, read, or download the emails in it.
The only exception is troubleshooting. If you report a technical problem with Threat Inbox and we need to look at your data to investigate it, our Support team will ask for your consent in writing first. Only once you have given it do we grant the support engineer working on your ticket temporary access. That access is removed again when your ticket is closed.
You are free to decline. If you would rather not grant access, tell your support engineer and we will look at other ways to investigate the issue.
You can learn more about how SoSafe handles data privacy in our Trust Center.