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SCORM troubleshooting: Display error when using Internet Explorer for the internal company LMS

Updated

Generally, we recommend using a modern browser (Firefox, Chrome, Edge, or similar). 

However, if individual characters (e.g., “ä”) are not displayed correctly when using Microsoft Internet Explorer (IE), this may be caused by an IE compatibility problem.

  1. Please make sure that the "Font download" option is enabled in IE's safety settings.

To do this, please open the “Internet Options”. Select the tab "Safety" and click on "Custom level…". Scroll down to "Font download". 

(By default the setting ("Medium-high") is usually activated.)

Internet Explorer Security Settings dialog for the Internet Zone with Font download highlighted in yellow and set to Enable, listed among Downloads, File download, and Enable .NET Framework setup options.

  1. Please ensure that "Unicode (UTF-8)" is selected accordingly. 

To check this, please click "View" and "Encoding".

Internet Explorer View menu with Encoding expanded and Unicode UTF-8 selected, alongside the Auto-Select and Western European Windows options.

 

Please note:

In order to set the view, the Menu bar must be displayed. If this is not the case, please right-click at the top of the browser next to the currently open tab and check “Menu bar”. 

Internet Explorer toolbar context menu with Menu bar checked and highlighted in yellow, above the Favourites bar, Command bar, and Status bar options.

 If the display error is not solved, please contact SoSafe Support via support@sosafe.de.

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