Phishing Report Button: Troubleshooting

Phishing Report Button Troubleshooting Guide
Welcome to the instructions on how to solve problems with the Phishing Report Button of SoSafe!    On this page you will find an overview of the most comm...
Tue, 1 Jun, 2021 at 4:20 PM
The Report Button is not displayed in OWA
Usually, in OWA, the Phishing Report Button should always appear in the upper right corner of the message.  If the button is not displayed there, open...
Tue, 1 Jun, 2021 at 5:00 PM
Add-in does not load in Outlook
Exemplary error message:  Possible Solution 1: Ensure access to API Please make sure that the following two URLs are accessible and are not blocked by e...
Fri, 24 Sep, 2021 at 11:01 AM
Button is grayed out: E-mail cannot be reported
If the button is grayed out when trying to report an e-mail and/or an e-mail cannot be reported, this might be caused by two things. Cause 1:  ...
Thu, 5 Aug, 2021 at 10:35 AM
An error in the Add-in occurs
The button loads correctly, but if you use it to report a suspicious e-mail, an error occurs. Solution: Clear Outlook cache and contact the SoSafe Suppo...
Tue, 1 Jun, 2021 at 5:07 PM
The button is not displayed for (some) users in Outlook
If the button is not displayed for some of your users, please check if under Outlook Options > General > Privacy Settings the check mark at "Enab...
Fri, 24 Sep, 2021 at 11:09 AM
Error Codes for Phishing Report Button
The Phishing Report Button displays different codes in case of an error to indicate the technical cause. The following list provides an overview of the diff...
Tue, 1 Jun, 2021 at 4:24 PM
Forwarded Mail is just a Winmail.dat file
This is often due to an Outlook configuration or the "Rich Text" format. Solution 1: Change the Outlook settings Follow these instructions to...
Fri, 17 Apr, 2020 at 5:58 PM
Reported e-mails are forwarded as "winmail.dat" file
Due to client specific Outlook settings, it can sometimes occur, that a message is forwarded as a “winmail.dat” file. This is often due to an Outlook config...
Fri, 24 Sep, 2021 at 11:12 AM
Debug mode of the Phishing Report Button for troubleshooting
If the Phishing Report Button does not work properly or you receive error messages, we will support you in identifying and solving the issue as soon as poss...
Fri, 24 Sep, 2021 at 12:08 PM