Phishing-Reporter-Button Troubleshooting
Exemplary error message: Possible Solution 1: Ensure access to API Please make sure that the following two URLs are accessible and are not blocked by e...
Fri, 17 Apr, 2020 at 5:58 PM
This is often due to an Outlook configuration or the "Rich Text" format. Solution 1: Change the Outlook settings Follow these instructions to...
Fri, 17 Apr, 2020 at 5:58 PM
The button loads correctly, but if you use it for a suspicious e-mail, an error occurs. Solution: Clear Outlook Cache and contact the SoSafe Support C...
Fri, 17 Apr, 2020 at 5:59 PM
If the button is not displayed for some of your users, please check if under Outlook Options > General > Privacy Settings the check mark at "Ena...
Fri, 17 Apr, 2020 at 5:59 PM
The report button displays different codes in case of an error to indicate the technical cause. The following list provides an overview of the different cod...
Fri, 17 Apr, 2020 at 5:59 PM
If an error occurs in your system whose origin we cannot directly identify, we are dependent on you sending us further information for our analysis. One way...
Tue, 2 Jun, 2020 at 2:37 PM
Due to client specific Outlook settings, it can sometimes occur, that a message is forwarded as a “winmail.dat” file. This is often due to an Outlook config...
Tue, 2 Jun, 2020 at 2:51 PM
If the button is grayed out when trying to report a mail and/or an e-mail mail cannot be reported, this might be caused by two things. Cause 1: The butt...
Tue, 2 Jun, 2020 at 2:56 PM
Usually, in OWA, the Phishing Reporter Button should always appear in the upper right corner of the message. If the button is not displayed there, op...
Tue, 2 Jun, 2020 at 2:59 PM