Phishing Report Button: Troubleshooting
Welcome to the instructions on how to solve problems with the Phishing Report Button of SoSafe! On this page you will find an overview of the most comm...
Tue, 1 Jun, 2021 at 4:20 PM
Usually, in OWA, the Phishing Report Button should always appear in the upper right corner of the message. If the button is not displayed there, open...
Tue, 1 Jun, 2021 at 5:00 PM
Exemplary error message: Possible Solution 1: Ensure access to API Please make sure that the following two URLs are accessible and are not blocked by e...
Wed, 29 Jul, 2020 at 8:47 PM
If the button is grayed out when trying to report an e-mail and/or an e-mail cannot be reported, this might be caused by two things. Cause 1: The butt...
Tue, 1 Jun, 2021 at 5:02 PM
The button loads correctly, but if you use it to report a suspicious e-mail, an error occurs. Solution: Clear Outlook cache and contact the SoSafe Suppo...
Tue, 1 Jun, 2021 at 5:07 PM
If the button is not displayed for some of your users, please check if under Outlook Options > General > Privacy Settings the check mark at "Enab...
Tue, 1 Jun, 2021 at 5:09 PM
The Phishing Report Button displays different codes in case of an error to indicate the technical cause. The following list provides an overview of the diff...
Tue, 1 Jun, 2021 at 4:24 PM
This is often due to an Outlook configuration or the "Rich Text" format. Solution 1: Change the Outlook settings Follow these instructions to...
Fri, 17 Apr, 2020 at 5:58 PM
Due to client specific Outlook settings, it can sometimes occur, that a message is forwarded as a “winmail.dat” file. This is often due to an Outlook config...
Tue, 2 Jun, 2020 at 2:51 PM
If the Phishing Report Button does not work properly or you receive error messages, we will support you in identifying and solving the issue as soon as poss...
Tue, 1 Jun, 2021 at 4:23 PM