Phishing Report Button: Troubleshooting

Phishing Report Button Troubleshooting Guide
Welcome to the instructions on how to solve problems with the SoSafe Phishing Report Button!   On this page you will find an overview of the most common q...
Thu, 25 Nov, 2021 at 10:45 AM
Questionnaire for issues with the Phishing Report Button
When you still have issues with the Phishing Report Button after going through our support pages, please forward the answers of the following questionnaire...
Thu, 25 Nov, 2021 at 10:49 AM
Phishing Report Button is missing
First things to check: The Phishing Report Button has been deployed to you Home > Get Add-ins > Admin-managed You have a compatible email account t...
Thu, 25 Nov, 2021 at 10:50 AM
The Phishing Report Button is greyed out
A greyed-out Button is generally a sign that the Phishing Report Button cannot be used under specific circumstances.   Required URLs Please make sure you...
Thu, 4 Nov, 2021 at 11:15 AM
Phishing Report Button does not load
Depending on your error pattern, we have listed some possibilities how to fix the problem. Table of Contents ADD-IN ERROR This add-in could not be st...
Tue, 30 Nov, 2021 at 3:17 PM
An unspecific error occurs
If an error occurs, which we have not handled in the support pages yet, maybe clearing the Outlook Cache can help already. Clear Outlook Cache Outlook ...
Thu, 4 Nov, 2021 at 11:17 AM
Error Codes for Phishing Report Button
The Phishing Report Button displays different codes in case of an error to indicate the technical cause. The following list provides an overview of the diff...
Thu, 7 Oct, 2021 at 3:37 PM
Debug mode of the Phishing Report Button for troubleshooting
If the Phishing Report Button does not work properly or you receive error messages, we will support you in identifying and solving the issue as soon as poss...
Thu, 4 Nov, 2021 at 11:24 AM
Accessing the developer tools
If an error occurs in your system whose origin we cannot directly identify, we need further information form your side for our analysis. One way to do this ...
Thu, 25 Nov, 2021 at 10:54 AM
Links in Outlook Add-in opens in Internet Explorer
Microsoft Outlook versions older than version 16.0.8110.1000, for example Outlook 2013 or some Outlook 2016 versions, open links from Add-ins in Internet Ex...
Thu, 4 Nov, 2021 at 11:22 AM