Phishing-Reporter-Button Troubleshooting

Phishing Reporter Button Troubleshooting Guide
Welcome to the instructions on how to solve problems with the Phishing Report button of SoSafe!    On this page you will find an overview of the most comm...
Tue, 14 Jul, 2020 at 3:41 PM
The Reporter Button is not displayed in OWA
Usually, in OWA, the Phishing Reporter Button should always appear in the upper right corner of the message.  If the button is not displayed there, op...
Tue, 2 Jun, 2020 at 2:59 PM
Add-in does not load in Outlook
Exemplary error message:  Possible Solution 1: Ensure access to API Please make sure that the following two URLs are accessible and are not blocked by e...
Wed, 29 Jul, 2020 at 8:47 PM
Button is grayed out - e-mail cannot be reported
If the button is grayed out when trying to report a mail and/or an e-mail mail cannot be reported, this might be caused by two things. Cause 1: The butt...
Tue, 2 Jun, 2020 at 2:56 PM
An Error in the Add-in occurs
The button loads correctly, but if you use it for a suspicious e-mail, an error occurs. Solution: Clear Outlook Cache and contact the SoSafe Support C...
Fri, 17 Apr, 2020 at 5:59 PM
The button is not displayed for (some) users in Outlook
If the button is not displayed for some of your users, please check if under Outlook Options > General > Privacy Settings the check mark at "Ena...
Fri, 17 Apr, 2020 at 5:59 PM
Error Codes for Phishing-Reporter-Button
The report button displays different codes in case of an error to indicate the technical cause. The following list provides an overview of the different cod...
Tue, 14 Jul, 2020 at 3:42 PM
Forwarded Mail is just a Winmail.dat file
This is often due to an Outlook configuration or the "Rich Text" format. Solution 1: Change the Outlook settings Follow these instructions to...
Fri, 17 Apr, 2020 at 5:58 PM
Reported e-mails are forwarded as "winmail.dat" file
Due to client specific Outlook settings, it can sometimes occur, that a message is forwarded as a “winmail.dat” file. This is often due to an Outlook config...
Tue, 2 Jun, 2020 at 2:51 PM
Accessing the developer tools
If an error occurs in your system whose origin we cannot directly identify, we are dependent on you sending us further information for our analysis. One way...
Tue, 2 Jun, 2020 at 2:37 PM