E-Learning Platform

I have forgotten my e-learning password
If you have forgotten your password to access the Awareness Platform you can set a new one by following this link:  https://elearning.sosafe.de/password...
Fri, 15 Jul, 2022 at 12:12 PM
Initial login / registration for the e-learning platform
Before you can start with the awareness training, a one-time registration on the platform is required to create a user account.   Registration with invit...
Fri, 15 Jul, 2022 at 11:33 AM
Initial login / registration using Single Sign On (SSO)
Please note that SSO is only activated if your organization has booked this option. If you are unsure whether it is used for your company, please ask the re...
Fri, 15 Jul, 2022 at 11:42 AM
My results or the content displayed are not up to date
To reload your results or the content displayed please follow the steps described below:  1. Please log out of the SoSafe learning platform (button &quo...
Fri, 15 Jul, 2022 at 1:11 PM
I can't find my activation email
If you re-enter your email address on the registration page (https://elearning.sosafe.de/register), and a pop-up window appears with the information that th...
Fri, 15 Jul, 2022 at 11:53 AM
I can't download the certificate
You must first have successfully completed all mandatory modules before you can download your personal certificate.      If an error occurs during do...
Fri, 15 Jul, 2022 at 11:51 AM
I receive an error message when loggin in or registering
1. Please empty your browser cache (Empty web browser cache) 2. Please login to the Awareness Platform again: https://elearning.sosafe.de/  3. If you have...
Fri, 9 Sep, 2022 at 11:20 AM
Empty web browser cache
If you are using a browser, some website data are is temporarily cached in the background. This allows the browser to partially use existing data from the c...
Mon, 18 Jul, 2022 at 11:21 AM
Opening the browser console and collect debug information
To better analyze the errors you are experiencing, it is useful to look at the error messages in the browser console. You can view this by pressing the &quo...
Mon, 29 Aug, 2022 at 4:57 PM
How long is an account locked when an incorrect password is entered too frequently?
If you enter an incorrect password five times, your account will be locked for 30 minutes. Afterwards your account will be unlocked and you can try again to...
Fri, 15 Jul, 2022 at 11:44 AM