Known errors & how to fix them
Modified on: Thu, 21 Jul, 2022 at 3:40 PM
The system does not recognize the associated Excel column
Via dropdown, the correct Excel column can then be selected manually for the required attribute.
|Incorrect spelling of the email address |
The system will show you incorrect email addresses, which you can then correct quickly and easily.
Email is a duplicate
The system will show you the duplicate and you can edit the possible duplicate record.
Email address cannot be found in the database
This error occurs only in the delete operation. Correct the email address if it contains a spelling error or remove it from the delete operation.
A mandatory field is not filled in
Mandatory user data is marked with a *. Make sure that these data are entered in your Excel or enter them in the system.
The TYPE or ACTIVE columns are missing
These are mandatory fields. If you cannot fill them in, always enter "Individual address" for TYPE and "Yes" for ACTIVE.
Address is not in the whitelisting
An email address from the upload is not in the whitelisting of your company data. Ensure that the domain of the email is created as a permitted domain under the company data.
User group is too small
Create a new user group or assign the users to an existing group. Alternatively, you can skip this step, but then not all Analytics functions will be available.
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