The report button displays different codes in case of an error to indicate the technical cause. The following list provides an overview of the different codes and their meaning: 


Phishing-Reporter-Button error codes:


Code

Description

Possible Solutions

1

Cannot retrieve License

  • File / URL deployment

    • Make sure you received the correct Manifest XML / URL from SoSafe

  • AppSource

    • Your Account is not connected to an Azure AD tenant

2

The SoSafe Phishing-Reporting is not activated for your organization.

Make sure you have an active SoSafe license.

3

Settings could not be retrieved from the SoSafe API.

Make sure the client can access all required SoSafe resources:

4

Exchange access token could not be retrieved.

This token is necessary for accessing the user's mailbox.

Make sure the client has access to the required Microsoft Exchange Services:

  • EWS or REST API is not activated on the Exchange server

  • Outlook cannot determine the URL of the Exchange server

  • Expired Exchange certificates

5

This item type is not supported. Only email messages are supported.

Check if you are trying to report something other than an email:
e.g. Calendar entry or SMTP Non Delivery Notification ("Bounce Message")

6

Loading email failed.

Make sure the client has access to the required Microsoft Exchange Services:

  • EWS or REST API is not activated on the Exchange server

  • Outlook cannot determine the URL of the Exchange server

  • Expired Exchange certificates

7

Reporting to SoSafe services failed.

Make sure the client can access all required SoSafe resources:

8

Reporting to SoSafe services failed.

Make sure the client can access all required SoSafe resources:

9

Reporting to SoSafe services failed.

Make sure the client can access all required SoSafe resources:

10

Sending the email failed.

  • Recipient address (your redirect address) is not available

  • Permissions are missing

11

Deleting / Moving email failed.

  • Permissions are missing

  • The target folder is not available

12

Deleting / Moving email failed.

  • Permissions are missing

  • The target folder is not available