The Phishing Report Button displays different codes in case of an error to indicate the technical cause. The following list provides an overview of the different codes and their meaning:
Phishing Report Button error codes:
Code | Description | Possible Solutions |
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1 | Cannot retrieve License |
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2 | The SoSafe Phishing-Reporting is not activated for your organization. | Make sure you have an active SoSafe license. |
3 | Settings could not be retrieved from the SoSafe API. | Make sure the client can access all required SoSafe resources: |
4 | Exchange access token could not be retrieved. | This token is necessary for accessing the user's mailbox. Make sure the client has access to the required Microsoft Exchange Services:
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5 | This item type is not supported. Only email messages are supported. | Check if you are trying to report something other than an email: |
6 | Loading email failed. |
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7 | Reporting to SoSafe services failed. | Make sure the client can access all required SoSafe resources: |
8 | Reporting to SoSafe services failed. | Make sure the client can access all required SoSafe resources: |
9 | Reporting to SoSafe services failed. | Make sure the client can access all required SoSafe resources: |
10 | Sending the email failed. |
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11 | Deleting / Moving email failed. |
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12 | Deleting / Moving email failed. |
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