SoSafe GmbH

1

Cannot retrieve License

• File / URL deployment

  • Make sure you received the correct Manifest XML / URL from SoSafe

• AppSource

  • Your account is not connected to an Azure AD tenant

2

The SoSafe Phishing-Reporting is not activated for your organization.

Make sure you have an active SoSafe license.

3

Settings could not be retrieved from the SoSafe API.

Make sure the client can access all required SoSafe resources:

• https://reporter.sosafe.de

• https://api.sosafe.de

4

Exchange access token could not be retrieved.

This token is necessary for accessing the user's mailbox.

Make sure the client has access to the required Microsoft Exchange Services:

• EWS or REST API is not activated on the Exchange server

• Outlook cannot determine the URL of the Exchange server

• Expired Exchange certificates

5

This item type is not supported. Only email messages are supported.

Check if you are trying to report something other than an email:
e.g. Calendar entry or SMTP Non Delivery Notification ("bounce message")

6

Loading email failed.

• Make sure the client has access to the required Microsoft Exchange Services:
  1. EWS or REST API is not activated on the Exchange server
  2. Outlook cannot determine the URL of the Exchange server
  3. Expired Exchange certificates
• REST API: Make sure your Outlook client supports the REST API. See the compatibility matrix.

7

Reporting to SoSafe services failed.

Make sure the client can access all required SoSafe resources:

• https://reporter.sosafe.de

• https://api.sosafe.de

8

Reporting to SoSafe services failed.

Make sure the client can access all required SoSafe resources:

• https://reporter.sosafe.de

• https://api.sosafe.de

9

Reporting to SoSafe services failed.

Make sure the client can access all required SoSafe resources:

• https://reporter.sosafe.de

• https://api.sosafe.de

10

Sending the email failed.

• Recipient addresses are not available
• Permissions are missing
• REST API: Make sure your Outlook client supports the REST API. See the compatibility matrix.

11

Deleting / Moving email failed.

• Permissions are missing

• The target folder is not available

12

Deleting / Moving email failed.

• Permissions are missing

• The target folder is not available