If an error occurs, which we have not handled in the support pages yet, maybe clearing the Outlook Cache can help already.
Clear Outlook Cache
Outlook with Internet Explorer 11
- Close Outlook
- Start Internet Explorer 11
- Press CTRL + SHIFT + DEL to clear the browserhistory
- Select "Temporary Internet and website files" and "Cookies and website files" and confirm "Delete"
- Restart Outlook
- Test SoSafe Button again
Outlook with Microsoft Edge
Click on any white area inside the SoSafe Button window and press CTRL + F5 to reload. On MacOS right click inside the SoSafe Button window and click reload.