The button loads correctly, but if you use it for a suspicious e-mail, an error occurs.


Solution: Clear Outlook Cache and contact the SoSafe Support

  1. Close Outlook 
  2. Start Internet Explorer 11
  3. Press STRG + SHIFT + DEL to clear the browserhistory
  4. Select "Temporary Internet and website files" and "Cookies and website files" and confirm "Delete"

  5. Restart Outlook

  6. Test SoSafe Button again


If this does not solve the problem, please contact our support team: support@sosafe.de and provide the following information:


  • Operating System
  • Outlook version
  • Exchange version
  • Screenshot of the error from the user's PC
  • E-mail in which the error occurred, as an attachment