If an error occur we have not handled in the support pages yet, maybe clearing the Outlook Cache can help.
Clear Outlook cache
Outlook with Internet Explorer 11
- Close Outlook
- Start Internet Explorer 11
- Press CTRL + SHIFT + DEL to clear the browserhistory
- Select "Temporary Internet and website files" and "Cookies and website files" and confirm "Delete"
- Restart Outlook
- Test Phishing Report Button again
Outlook with Microsoft Edge
Click on any white area inside the Phishing Report Button window and press CTRL + F5 to reload. On MacOS right click inside the Phishing Report Button window and click reload.
If the error persists, please contact our support.
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