You must first have successfully completed all mandatory modules before you can download your personal certificate.
If an error occurs during downloading, please take the following steps:
1. Please log out of the SoSafe learning platform (button "Log out" top left")
2. Please empty the cache of your browser (https://clear-my-cache.com/)
3. Please login on the SoSafe learning platform: https://elearning.sosafe.de/
If you still receive an error message afterwards, please send us a short description (e.g. a screenshot) to: firstname.lastname@example.org