You must first have successfully completed all mandatory modules before you can download your personal certificate.

If an error occurs during downloading, please take the following steps:


1. Please log out of the SoSafe learning platform (button "Log out" top left")

2. Please empty the cache of your browser (

3. Please login on the SoSafe learning platform: 

If you still receive an error message afterwards, please send us a short description (e.g. a screenshot) to: